Request a password reset

---
title: Request a password reset
description: If you forget your password, you can request a new password from the customer portal login screen.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_RequestPasswordReset.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Self-register, Use Customer Service Portal, Customer communication, Use, Customer Service Management]
---

# Request a password reset

If you forget your password, you can request a new password from the customer portal login screen.

## Before you begin

Role required: none

## Procedure

1.  Navigate to the customer portal login page.

2.  Select the **reset your password here** link.

3.  Enter your **User name** and **Email address**.

4.  Select **Reset Password**.

5.  Create a new password before continuing.

6.  Enter the new password in the **Password** field.

7.  Enter the new password again in the **Validate Password** field.

8.  Select **Submit**.


**Related topics**  


[Change your password directly from the Customer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_ChangePasswordFromUserForm.md)

[Log in to the Customer Service Portal for the first time](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_LogInToPortalFirstTime.md)