Search for information on customer service portal

---
title: Search for information on customer service portal
description: Use the search feature on the customer portal to find information about a question or an issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_SearchForInfoUsingThePortal.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Customer Service Portal, Customer communication, Use, Customer Service Management]
---

# Search for information on customer service portal

Use the search feature on the customer portal to find information about a question or an issue.

## Before you begin

Role required: sn\_customerservice.customer, sn\_customerservice.customer\_admin, sn\_customerservice.partner, or sn\_customerservice.partner\_admin

## About this task

The portal has a search feature that you can use to search for information across several repositories. Enter a search term in the **Search** field and then select **Search** to display a list of related articles.

## Procedure

1.  Enter a search term into the **Search** field.

2.  Select **Search**.

    A list of articles related to the search term is displayed.

3.  Select a link to view an article.


**Related topics**  


[Search the knowledge base](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_SearchTheKnowledgeBase.md)

[Search the customer service community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_SearchTheCommunity.md)