Add or remove an approver

---
title: Add or remove an approver
description: Facilitate approval process by adding or removing approvers from your publication workflow.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_TargetCommAddAnApprover.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Targeted communications, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Add or remove an approver

Facilitate approval process by adding or removing approvers from your publication workflow.

## Before you begin

Role required: sn\_publications.admin

## Procedure

1.  Navigate to **All** > **Targeted Communications** > **Publication Workflow**.

2.  Select a workflow.

    The approvers assigned to the workflow are displayed in the **Approvers** field.

3.  To add an approver, click **Edit Approvers** next to the **Approvers** field and select an approver from the Users list.

    This list includes users with the sn\_publications.approver role. The selected user is added to the **Approvers** field. Approvals on workflows is a platform functionality. For more information, see [Approval and rollback workflow activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/c_ApprovalAndRollbackActivities.md).

4.  To remove an approver, click **Edit Approvers** next to the **Approvers** field, select the approver's name, and then click **Remove**.

    The approver's name is removed from the **Approvers** field.

5.  Click **Update**.