Track a publication
task australia Updated Sep 10, 2026 1 min read t_TargetCommTrackPublications.md
Access a list of recipients for a publication and see which recipients have viewed the content.
Before you begin
Role required: sn_publications.author or sn_publications.admin
Procedure
-
Navigate to All > Targeted Communications > Active Publications.
-
Open the desired publication.
-
Click the Publication Recipients related list.
For each recipient on this list, you can see if the customer has viewed the article.
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---
title: Track a publication
description: Access a list of recipients for a publication and see which recipients have viewed the content.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_TargetCommTrackPublications.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Targeted communications, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---
# Track a publication
Access a list of recipients for a publication and see which recipients have viewed the content.
## Before you begin
Role required: sn\_publications.author or sn\_publications.admin
## Procedure
1. Navigate to **All** > **Targeted Communications** > **Active Publications**.
2. Open the desired publication.
3. Click the **Publication Recipients** related list.
For each recipient on this list, you can see if the customer has viewed the article.
| title | Track a publication |
| description | Access a list of recipients for a publication and see which recipients have viewed the content. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/t\_TargetCommTrackPublications.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Targeted communicationsConfigure case managementCase managementOrganize agent workspacesConfigureCustomer Service Management |