View a publication

---
title: View a publication
description: Access the details of a publication and review them using the Targeted Communications menu.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_TargetCommViewPubInAppNav.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Targeted communications, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# View a publication

Access the details of a publication and review them using the Targeted Communications menu.

## Before you begin

Role required: sn\_customerservice.customer

**Note:** To view a published publication, see [View a publication on the Customer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_TargetCommViewPubOnPortal.md)

## Procedure

1.  Navigate to **All** > **Targeted Communications** > **Publications**.

2.  Select a publication from the Publications list.