View or update customer contact information

task australia Updated Sep 10, 2026 1 min read t_UpdateCustProfileInfo.md

View or update your contact information from the customer portal.

Before you begin

Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin

Procedure

Navigate to the customer portal.
Select support > Contacts.
Select the required contact.

Make any desired changes to the fields on the Contact form.

Field	Description
First name	The customer's first name.
Last name	The customer's last name.
Title	The customer's job title.
Language	The customer's preferred language.
Time zone	The time zone for this customer's location.
Account	The customer's account.
Email	The customer's email address
Business phone	The customer's business phone.
Mobile phone	The customer's mobile phone.
Notification	Enable or disable notifications for this customer.
User ID	A unique identifier for this user. The user ID should follow the format firstname.lastname.

Select Save.

Set email notification preferences

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---
title: View or update customer contact information
description: View or update your contact information from the customer portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_UpdateCustProfileInfo.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Customer Service Portal, Customer communication, Use, Customer Service Management]
---

# View or update customer contact information

View or update your contact information from the customer portal.

## Before you begin

Role required: sn\_customerservice.customer, sn\_customerservice.customer\_admin, sn\_customerservice.partner, or sn\_customerservice.partner\_admin

## Procedure

1.  Navigate to the customer portal.

2.  Select **support** &gt; **Contacts**.

3.  Select the required contact.

4.  Make any desired changes to the fields on the Contact form.

    |Field|Description|
    |-----|-----------|
    |First name|The customer's first name.|
    |Last name|The customer's last name.|
    |Title|The customer's job title.|
    |Language|The customer's preferred language.|
    |Time zone|The time zone for this customer's location.|
    |Account|The customer's account.|
    |Email|The customer's email address|
    |Business phone|The customer's business phone.|
    |Mobile phone|The customer's mobile phone.|
    |Notification|Enable or disable notifications for this customer.|
    |User ID|A unique identifier for this user. The user ID should follow the format **firstname.lastname**.|

5.  Select **Save**.


**Related topics**  


[Change your password directly from the Customer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_ChangePasswordFromUserForm.md)

[Set email notification preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/c_CustServNotifPref.md)