View or modify a case from the Customer Service Portal

---
title: View or modify a case from the Customer Service Portal
description: View or modify the information in a selected customer service case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/t\_ViewOrModCaseFromCustSlfServPrt.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Customer Service Portal, Customer communication, Use, Customer Service Management]
---

# View or modify a case from the Customer Service Portal

View or modify the information in a selected customer service case.

## Before you begin

Role required: sn\_customerservice.customer, sn\_customerservice.customer\_admin, sn\_customerservice.partner, sn\_customerservice.partner\_admin

## About this task

Depending on the role of the current user, the Case list displays:

-   Cases created by the current user \(sn\_customerservice.customer\)
-   Cases related to the current user's account \(sn\_customerservice.customer\_admin\)
-   Cases related to the current user's account as well as partner accounts \(sn\_customerservice.partner, sn\_customerservice.partner\_admin\)

## Procedure

1.  Select **Case** > **All Cases** in the portal header.

    Cases are ordered in the list with the most recently updated at the top.

2.  Select the desired case number to open the Case form.

3.  Make any necessary changes to the **Additional comments** field.

    All other fields on the form are read-only.

4.  Select **Update**.


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