View a publication on the Consumer Service Portal

task australia Updated Sep 10, 2026 1 min read target-comm-view-on-consumer-portal.md

View the details of a publication on the Consumer Service Portal and download any attachments.

Before you begin

Role required: sn_customerservice.consumer

About this task

Displays a list of current publications. You can filter the publications on this list by category and you can further filter the list to show all publications or only those that are unread. You can sort the list by publish date or expiration date. You can also search for a specific term.

After a publication reaches its Expiry Date, it is automatically removed from the Publications list.

Procedure

Navigate to the Consumer Service Portal.
Select Support > Publications in the portal header.

This displays a list of current publications. The information displayed for each publication includes the title, publish date, expiration date, and a brief description.
If desired, filter or sort the Publications list.
- Select a category in the upper-left corner or select All Categories.
- Select either All Publications or Unread Publications in the upper-right corner.
- Select either Publish Date or Expiry Date in the Sort by field.
If desired, search the Publications list by entering the search term in the Search Publications field.
Select a publication name to open.
If the publication has attachments, select Attachments in the upper-right corner.
Select the attachments to download from the pop-up window.
Close the pop-up window.
Select the return arrow at the top of the publication to return to the Publications list.

58 lines · 2.3 KB Wrap lines

---
title: View a publication on the Consumer Service Portal
description: View the details of a publication on the Consumer Service Portal and download any attachments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/target-comm-view-on-consumer-portal.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Consumer Service Portal, Customer communication, Use, Customer Service Management]
---

# View a publication on the Consumer Service Portal

View the details of a publication on the Consumer Service Portal and download any attachments.

## Before you begin

Role required: sn\_customerservice.consumer

## About this task

After a publication reaches its **Expiry Date**, it is automatically removed from the Publications list.

## Procedure

1. Navigate to the Consumer Service Portal.

2. Select **Support** &gt; **Publications** in the portal header.

This displays a list of current publications. The information displayed for each publication includes the title, publish date, expiration date, and a brief description.

3. If desired, filter or sort the Publications list.

- Select a category in the upper-left corner or select **All Categories**.
- Select either **All Publications** or **Unread Publications** in the upper-right corner.
- Select either **Publish Date** or **Expiry Date** in the Sort by field.
4. If desired, search the Publications list by entering the search term in the **Search Publications** field.

5. Select a publication name to open.

6. If the publication has attachments, select **Attachments** in the upper-right corner.

7. Select the attachments to download from the pop-up window.

8. Close the pop-up window.

9. Select the return arrow at the top of the publication to return to the Publications list.

**Related topics**

[View a case from the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/view-cases-consumer-portal.md)