Track cases on the Business Organization Support Portal
concept australia Updated Sep 10, 2026 1 min read track-cases-for-blsp-portal.md
Track cases on behalf of a business location against sold products deployed at a business location, or against installed base items deployed at a business location.
Important: Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see Service Model Foundation renamed Entities.
[Omitted image "my-lists-widget.png"] Alt text: Filter options for My Lists widget on the Business Location Service Portal.
Depending on the roles assigned to the logged-in user, the widget displays the following filters.
| My Lists filters | Description |
|---|---|
| All Cases | List of all the cases. |
| Action Needed | Cases in the Resolved state that are waiting for a customer response. |
| My Cases | Cases for myself. |
| My Requests | Cases that are created as a request. |
| Cases for Accounts | Cases created by the account contributor. |
| Cases for Consumers | Cases created by the consumer contributor. |
| My Cases for Business Locations | Cases created by the contributor user on behalf of their business locations. |
| All Cases for Business Locations | All cases created on behalf of the contributor users' business locations, independent of who created the case. |
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--- title: Track cases on the Business Organization Support Portal description: Track cases on behalf of a business location against sold products deployed at a business location, or against installed base items deployed at a business location. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/track-cases-for-blsp-portal.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Create cases, Use Business Organization Support Portal, Customer communication, Use, Customer Service Management] --- # Track cases on the Business Organization Support Portal Track cases on behalf of a business location against sold products deployed at a business location, or against installed base items deployed at a business location. **Important:** Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/renamed-entities.md). \[Omitted image "my-lists-widget.png"\] Alt text: Filter options for My Lists widget on the Business Location Service Portal. Depending on the roles assigned to the logged-in user, the widget displays the following filters. |My Lists filters|Description| |----------------|-----------| |All Cases|List of all the cases.| |Action Needed|Cases in the **Resolved** state that are waiting for a customer response.| |My Cases|Cases for myself.| |My Requests|Cases that are created as a request.| |Cases for Accounts|Cases created by the account contributor.| |Cases for Consumers|Cases created by the consumer contributor.| |My Cases for Business Locations|Cases created by the contributor user on behalf of their business locations.| |All Cases for Business Locations|All cases created on behalf of the contributor users' business locations, independent of who created the case.|
| title | Track cases on the Business Organization Support Portal |
| description | Track cases on behalf of a business location against sold products deployed at a business location, or against installed base items deployed at a business location. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/track-cases-for-blsp-portal.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Create casesUse Business Organization Support PortalCustomer communicationUseCustomer Service Management |