Track customer orders on the Business Organization Support Portal

task australia Updated Sep 10, 2026 1 min read track-customer-orders-on-the-blsp.md

Enable your location staff to track customer orders for their business organizations (formerly business locations) using the Business Organization Support Portal (BOSP). The portal enables them to view and monitor order details like order status, account, and channel partner information, helping them stay updated on customer activity for specific locations.

Before you begin

Role required:

sn_bus_org_orm.org_b2b_sales_rep
sn_bus_org_orm.org_b2c_ sales_rep
sn_bus_org_orm.org_sales_mgr
sn_bus_org_orm.org_relationship_mgr
sn_bus_loc.org_sales_mgr, or
sn_bus_org_orm.org_ui

Procedure

Navigate to Home > Your Information > Customer Orders.

The page displays a list of customer orders associated with the business organizations.
From the list, select a customer order number to view its details.

For a description of the fields, see Customer Orders form

You can also access Customer orders by navigating to Home > Your Information > Business Organizations.

Related topics

Customer Orders form

46 lines · 2.3 KB Wrap lines

---
title: Track customer orders on the Business Organization Support Portal
description: Enable your location staff to track customer orders for their business organizations \(formerly business locations\) using the Business Organization Support Portal \(BOSP\). The portal enables them to view and monitor order details like order status, account, and channel partner information, helping them stay updated on customer activity for specific locations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/track-customer-orders-on-the-blsp.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Business Organization Support Portal, Customer communication, Use, Customer Service Management]
---

# Track customer orders on the Business Organization Support Portal

Enable your location staff to track customer orders for their business organizations \(formerly business locations\) using the Business Organization Support Portal \(BOSP\). The portal enables them to view and monitor order details like order status, account, and channel partner information, helping them stay updated on customer activity for specific locations.

## Before you begin

Role required:

-   sn\_bus\_org\_orm.org\_b2b\_sales\_rep
-   sn\_bus\_org\_orm.org\_b2c\_ sales\_rep
-   sn\_bus\_org\_orm.org\_sales\_mgr
-   sn\_bus\_org\_orm.org\_relationship\_mgr
-   sn\_bus\_loc.org\_sales\_mgr, or
-   sn\_bus\_org\_orm.org\_ui

## Procedure

1.  Navigate to **Home** &gt; **Your Information** &gt; **Customer Orders**.

    The page displays a list of customer orders associated with the business organizations.

2.  From the list, select a customer order number to view its details.

    For a description of the fields, see [Customer Orders form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/business-portal-blsp-track-customer-order.md)

    You can also access Customer orders by navigating to **Home** &gt; **Your Information** &gt; **Business Organizations**.


**Related topics**  


[Customer Orders form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/business-portal-blsp-track-customer-order.md)