Add trending case topics to existing major cases

---
title: Add trending case topics to existing major cases
description: Work through cases more efficiently and resolve similar cases at once by identifying any existing major cases that the backlog of cases can be linked to.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/trending-case-topics-mim.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using CRM Workspace in Customer Service Management, Manage cases, Use, Customer Service Management]
---

# Add trending case topics to existing major cases

Work through cases more efficiently and resolve similar cases at once by identifying any existing major cases that the backlog of cases can be linked to.

## Before you begin

Role required: sn\_majorissue\_mgt.major\_issue\_manager

## Procedure

1.  Open CRM Workspace.

2.  Navigate to **Lists** > **Trending Case Topics** > **Last 1 week**.

3.  Click a **Cluster Id**.

4.  On the Related Major Cases related list, check if there are any existing related major cases.

5.  On the Related Cases related list, select the cases you want to add as child cases in the existing major case.

6.  Click **Edit**.

7.  In the **Parent** field, copy the number of the major case to add the child cases to.

8.  Click**Update**.