Validation error notifications in Decision Tree Builder
concept australia Updated Sep 10, 2026 1 min read validation-errors-builder.md
Notifications of errors that you might encounter while building and activating a decision tree in Decision Tree Builder enable you to recover easily from errors.
[Omitted image "gd-error-presentation.png"] Alt text: Error presentation in Decision Tree Builder.
Error display
If there are missing values or incorrect configurations in a node or path, errors may appear during validation when saving or activating a decision tree.
The errors are indicated in the following ways:
- Error icons on nodes and paths that have errors
- A label for a count of nodes and paths that have errors in the top-right corner
- An alert message in the side panel showing a list of errors in the selected node or path
For more information on errors and recovery across various nodes and paths, see Validation errors.
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--- title: Validation error notifications in Decision Tree Builder description: Notifications of errors that you might encounter while building and activating a decision tree in Decision Tree Builder enable you to recover easily from errors. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/validation-errors-builder.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configuring decision trees in Decision Tree Builder, Configuring guidances and decision trees, Guided Decisions configuration, Agent tools, Organize agent workspaces, Configure, Customer Service Management] --- # Validation error notifications in Decision Tree Builder Notifications of errors that you might encounter while building and activating a decision tree in Decision Tree Builder enable you to recover easily from errors. \[Omitted image "gd-error-presentation.png"\] Alt text: Error presentation in Decision Tree Builder. ## Error display If there are missing values or incorrect configurations in a node or path, errors may appear during validation when saving or activating a decision tree. The errors are indicated in the following ways: - Error icons on nodes and paths that have errors - A label for a count of nodes and paths that have errors in the top-right corner - An alert message in the side panel showing a list of errors in the selected node or path For more information on errors and recovery across various nodes and paths, see [Validation errors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/ra-validation-errors.md).
| title | Validation error notifications in Decision Tree Builder |
| description | Notifications of errors that you might encounter while building and activating a decision tree in Decision Tree Builder enable you to recover easily from errors. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/validation-errors-builder.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configuring decision trees in Decision Tree BuilderConfiguring guidances and decision treesGuided Decisions configurationAgent toolsOrganize agent workspacesConfigureCustomer Service Management |