View a case from the Consumer Service Portal

---
title: View a case from the Consumer Service Portal
description: Users with the consumer role can view a list of cases from the Consumer Service Portal and select individual cases to see more detail.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/view-cases-consumer-portal.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Consumer Service Portal, Customer communication, Use, Customer Service Management]
---

# View a case from the Consumer Service Portal

Users with the consumer role can view a list of cases from the Consumer Service Portal and select individual cases to see more detail.

## Before you begin

Role required: sn\_customerservice.consumer

## About this task

Selecting a case opens a form with the following sections:

-   A conversation that displays the interaction between the consumer and the customer service agent.
-   The action that needs to be taken on the consumer's part, such as accepting or rejecting a solution.
-   The case details, including the case number and current status.
-   Any attached files.

## Procedure

1.  Log in to the Consumer Service Portal.

2.  Select **Support** > **Cases** in the portal header to view a list of cases related to the current user.

3.  Select the case number to view more information about the case.

4.  If desired, type a message to the agent and select **Send**.

    Your message becomes part of the case conversation. All responses from the agent are also included in the conversation.


**Related topics**  


[Accept or reject a case solution from the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/resolve-cases-consumer-portal.md)

[Create a case from the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-case-consumer-portal.md)