View cases and tasks from the Consumer Portal
task australia Updated Sep 10, 2026 1 min read view-cases-on-consumer-portal.md
View your cases and tasks from the Consumer Portal, including case status, conversations with agents, and attached files.
Before you begin
Role required: sn_customerservice.consumer
About this task
Selecting a case or a task opens a form with the following sections:
- A conversation that displays the interaction between the consumer and the customer service agent.
- The action that must be taken on the consumer's part, such as accepting or rejecting a solution.
- The case details, including the case number and status.
- Any attached files.
Procedure
-
Log in to the Consumer Portal.
-
Navigate to Requests > View submitted requests > View cases and tasks in the portal header to view a list of cases related to the current user.
-
Select any case to view more information about the case.
-
Enter a message for the agent and select Send.
Your message becomes part of the case conversation. All responses from the agent are also included in the conversation.
Related topics
50 lines · 2.0 KB
---
title: View cases and tasks from the Consumer Portal
description: View your cases and tasks from the Consumer Portal, including case status, conversations with agents, and attached files.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/view-cases-on-consumer-portal.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Consumer Portal, Customer communication, Use, Customer Service Management]
---
# View cases and tasks from the Consumer Portal
View your cases and tasks from the Consumer Portal, including case status, conversations with agents, and attached files.
## Before you begin
Role required: sn\_customerservice.consumer
## About this task
Selecting a case or a task opens a form with the following sections:
- A conversation that displays the interaction between the consumer and the customer service agent.
- The action that must be taken on the consumer's part, such as accepting or rejecting a solution.
- The case details, including the case number and status.
- Any attached files.
## Procedure
1. Log in to the Consumer Portal.
2. Navigate to **Requests** > **View submitted requests** > **View cases and tasks** in the portal header to view a list of cases related to the current user.
3. Select any case to view more information about the case.
4. Enter a message for the agent and select **Send**.
Your message becomes part of the case conversation. All responses from the agent are also included in the conversation.
**Related topics**
[Accept or reject a case solution from the Consumer Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/resolve-cases-on-consumer-portal.md)
[View all cases from the Consumer Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/view-all-cases-on-consumer-portal.md)
| title | View cases and tasks from the Consumer Portal |
| description | View your cases and tasks from the Consumer Portal, including case status, conversations with agents, and attached files. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/view-cases-on-consumer-portal.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Use Consumer PortalCustomer communicationUseCustomer Service Management |