View or edit a consumer profile

---
title: View or edit a consumer profile
description: View and update your consumer profile, including personal information and contact details, from the Consumer Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/view-edit-consumer-portal-profile.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Consumer Portal, Customer communication, Use, Customer Service Management]
---

# View or edit a consumer profile

View and update your consumer profile, including personal information and contact details, from the Consumer Portal.

## Before you begin

Role required: sn\_customerservice.consumer

## Procedure

1.  Log in to the Consumer Portal.

2.  Select your user name in the portal header and then select **Profile**.

3.  To add a picture to your profile, select **Upload Picture** and select the image.

4.  To update the personal information in your profile, including name, contact information, and address:

    1.  Select the field.

    2.  Enter the information in the pop-up window.

    3.  Select **Save**.


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