View common questions on Consumer Portal

---
title: View common questions on Consumer Portal
description: Browse common questions and answers on the Consumer Portal to quickly find information without contacting support.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/view-faqs-consumer-portal.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Consumer Portal, Customer communication, Use, Customer Service Management]
---

# View common questions on Consumer Portal

Browse common questions and answers on the Consumer Portal to quickly find information without contacting support.

You can access the frequently asked questions page by navigating to **Resources** > **FAQs**. The system displays a list of 10 frequently asked questions as a default view.

**Related topics**  


[Portal FAQ widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-faq-widget.md)