View notifications on email response

---
title: View notifications on email response
description: View notifications on email responses that are received from the customer in the ongoing email conversation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/view-notifications-email-responses-received.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Email Interaction for CSM]
breadcrumb: [Engage via email interactions, Using Email Interaction for CSM, Customer communication, Use, Customer Service Management]
---

# View notifications on email response

View notifications on email responses that are received from the customer in the ongoing email conversation.

## Before you begin

Role required: sn\_customerservice\_agent, or sn\_customerservice\_manager

## Procedure

1.  Navigate to **All** > **CSM/FSM Configurable Workspace**.

2.  Select the ongoing tab icon \(\[Omitted image "ongoing-tab-icon-new-eaai.png"\] Alt text: Ongoing tab icon\).

    A list of ongoing email interactions is displayed.

3.  Select the relevant email interaction.


## Result

The interaction record displays the latest email responses.