View cases and case tasks from the Business Portal

---
title: View cases and case tasks from the Business Portal
description: View the list of cases and case task from the business portal to view its details.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/view-related-records-from-business-portal.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Business Portal, Customer communication, Use, Customer Service Management]
---

# View cases and case tasks from the Business Portal

View the list of cases and case task from the business portal to view its details.

## Before you begin

Role required: sn\_customerservice.customer\_admin, sn\_customerservice.partner, sn\_customerservice.customer\_case\_manager, sn\_customerservice.customer, sn\_customerservice.consumer

## About this task

If a case has one or more related records, a Related Records widget is displayed on the case view page that lists those records.

## Procedure

1.  Navigate to the business portal.

2.  Select **Requests** > **View submitted requests** > **View cases & tasks** in the portal header.

    You can select the case type from Categories and filter the list of records before selecting a case.

3.  Select a case to view its details.

4.  For My requests, expand the **Stage** field to display more details about the request process.

5.  Select the **X** in the upper corner to close the details window.


**Related topics**  


[View or modify a case from the Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_ViewOrModCaseFrom-businessportal.md)

[Approve, change, or registration request from Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/approve-request-from-business-portal.md)