View case records from the Customer and Consumer Service Portals

---
title: View case records from the Customer and Consumer Service Portals
description: View case records such as requests, changes, or problems, from the Customer or Consumer Service Portals.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/view-related-records-from-portal.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Customer Service Portal, Customer communication, Use, Customer Service Management]
---

# View case records from the Customer and Consumer Service Portals

View case records such as requests, changes, or problems, from the Customer or Consumer Service Portals.

## Before you begin

Role required: sn\_customerservice.customer\_admin, sn\_customerservice.partner, sn\_customerservice.customer\_case\_manager, sn\_customerservice.customer, sn\_customerservice.consumer

## About this task

If a case has one or more related records, a Related Records widget is displayed on the case view page that lists those records.

## Procedure

1.  Navigate to the Customer or Consumer Service Portal.

2.  Select **My Lists** in the portal header and then select a case.

    You can use the **My Lists** filter to narrow the list of records before selecting a case.

3.  In the Related Records widget, select a record to view its details.

4.  For request records, expand the **Stage** field to display more details about the request process.

5.  Select the **X** in the upper corner to close the details window.


**Related topics**  


[View or modify a case from the Customer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_ViewOrModCaseFromCustSlfServPrt.md)