View the status of a request, change request, or registration request

---
title: View the status of a request, change request, or registration request
description: Users with the snc\_external role can view the status of requests and change requests from the Customer Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/view-request-status-cust-portal.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Customer Service Portal, Customer communication, Use, Customer Service Management]
---

# View the status of a request, change request, or registration request

Users with the snc\_external role can view the status of requests and change requests from the Customer Service Portal.

## Before you begin

Role required: snc\_external

## Procedure

1.  In the Customer Service Portal header, select **My Lists**.

2.  In the My Lists filter, select **My Cases**.

3.  Select a case in the Cases list.

4.  View the record status after the record number in the Related Records widget.


**Related topics**  


[Request an item or service from the Customer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-request-from-portal.md)

[Approve a change request, or registration request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/approve-request-from-cust-portal.md)