View the service channel configured with Email Interaction for CSM

---
title: View the service channel configured with Email Interaction for CSM
description: View the service channel configured during the installation of the Email Interaction for CSM application. This service channel facilitates the routing of email interactions through Advanced Work Assignment.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/view-service-channel-configured-email-interaction.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Email Interaction for CSM]
breadcrumb: [Configure routing for email interactions, Email Interaction, Configure Email, Configure omnichannel, Configure, Customer Service Management]
---

# View the service channel configured with Email Interaction for CSM

View the service channel configured during the installation of the Email Interaction for CSM application. This service channel facilitates the routing of email interactions through Advanced Work Assignment.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Advanced Work Assignment** > **Settings** > **Service Channels**.

2.  View the **Email** service channel.