Web Embeddables component events

---
title: Web Embeddables component events
description: Events that Web Embeddables components trigger to track user interactions and component state changes on your third-party websites.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/we-events-detail.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 5
breadcrumb: [Web Embeddables reference, Reference, Customer Service Management]
---

# Web Embeddables component events

Events that Web Embeddables components trigger to track user interactions and component state changes on your third-party websites.

|Event name|Description|
|----------|-----------|
|\[WE\] Case List - Component Ready|Triggers when the Case list macroponent has fully loaded and is ready for user interaction.|
|\[WE\] Case List - Component Error|Triggers when the Case list macroponent encounters an error during initialization or data loading or internet error.|
|\[WE\] Case List- Record Selected|Triggers when a user selects a record in the case list component.|
|\[WE\] Case List - Filter Applied|Triggers when a user applies a filter to the case list records.|
|\[WE\] Case List - Search Applied|Triggers when a user performs a search within the case list.|

|Event name|Description|
|----------|-----------|
|\[WE\] Case View - Component Ready|Triggers when the Case view macroponent has fully loaded and is ready for user interaction.|
|\[WE\] Case View - Component Error|Triggers when the Case view macroponent encounters an error during initialization or data loading or internet error.|
|\[WE\] Case View - Comment Added|Triggers when a user adds a comment or work note to the case record.|
|\[WE\] Case View - Playbook Activity Selected|Triggers when a user selects a specific activity within a playbook.|
|\[WE\] Case View - Playbook Stage Selected|Triggers when a user selects or navigates to a specific stage within a playbook.|
|\[WE\] Case View - Playbook Activity State Changed|Triggered when the state of a playbook activity changes for example, from 'Not Started' to 'In Progress' or 'Completed'.|
|\[WE\] Case View - Related List Filter Applied|Triggers when a user applies a filter to a related list within the case view.|
|\[WE\] Case View - Playbook Interaction|Triggers when a user interacts with any playbook element in the case view.|
|\[WE\] Case View - Related List Record Selected|Triggered when a user selects a record from a related list within the case view.|

|Event name|Description|
|----------|-----------|
|\[WE\] Case Create - Component Ready|Triggers when the Case create macroponent has fully loaded and is ready for user input.|
|\[WE\] Case Create - Component Error|Triggers when the Case create macroponent encounters an error during initialization or internet error.|
|\[WE\] Case Create - Record Creation Succeeded|Triggers when a new case record is successfully created.|
|\[WE\] Case Create - Record Creation Failed|Triggers when an attempt to create a case record fails due to validation errors or system issues.|
|\[WE\] Case Create - Primary Button Selected|Triggers when the user selects the primary action button after the case creation|
|\[WE\] Case Create - Secondary Button Selected|Triggers when the user selects a secondary action button after the case creation|

|Event name|Description|
|----------|-----------|
|\[WE\] Catalog Item - Component Ready|Triggers when the Catalog item macroponent has fully loaded and is ready for user interaction.|
|\[WE\] Catalog Item - Component Error|Triggers when the Catalog item macroponent encounters an error during initialization or data loading or internet error.|
|\[WE\] Catalog Item - Record Creation Succeeded|Triggers when a catalog item request is successfully submitted.|
|\[WE\] Catalog Item - Record Creation Failed|Triggers when submitting a catalog item request fails due to validation errors or system issues.|
|\[WE\] Catalog Item - Primary Button Selected|Triggers when the user selects the primary action button after creation.|
|\[WE\] Catalog Item - Secondary Button Selected|Triggers when the user selects a secondary action button after creation.|

|Event name|Description|
|----------|-----------|
|\[WE\] Knowledge Article View - Component Ready|Triggers when the Knowledge article view macroponent has fully loaded and is ready for user interaction.|
|\[WE\] Knowledge Article View - Component Error|Triggers when the Knowledge article view macroponent encounters an error during initialization or data loading or internet error.|
|\[WE\] Knowledge Article View - Language Selected|Triggers when a user selects a different language version of the knowledge article.|
|\[WE\] Knowledge Article View - Star Rated Article|Triggers when a user provides a star rating for the knowledge article.|
|\[WE\] Knowledge Article View - Link selected|Triggers when a user selects a hyperlink within the knowledge article content.|
|\[WE\] Knowledge Article View - Helpful Question Selected|Triggers when any link in the notification is selected. In scenario of Latest version of the article available link|

|Event name|Description|
|----------|-----------|
|\[WE\] Playbook Intake - Component Ready|Triggers when the Playbook intake macroponent has fully loaded and is ready for user interaction.|
|\[WE\] Playbook Intake - Component Error|Triggers when the Playbook intake macroponent encounters an error during initialization or internet error.|
|\[WE\] Playbook Intake - Record Creation Succeeded|Triggers when a record created through the playbook intake process is successfully saved.|
|\[WE\] Playbook Intake - Activity Selected|Triggers when a user selects a specific activity within the playbook intake flow.|
|\[WE\] Playbook Intake - Stage Selected|Triggers when a user navigates to or selects a specific stage in the playbook intake process.|
|\[WE\] Playbook Intake - Playbook Interaction|Triggers when a user interacts with any element within the playbook intake interface.|
|\[WE\] Playbook Intake - Primary Button Selected|Triggers when the user selects the primary action button in the playbook intake|
|\[WE\] Playbook Intake - Secondary Button Selected|Triggers when the user selects a secondary action button in the playbook intake|

|Event name|Description|
|----------|-----------|
|\[WE\] Object List - Component Ready|Triggers when the Object list macroponent has fully loaded and is ready for user interaction.|
|\[WE\] Object List - Component Error|Triggers when the Object list macroponent encounters an error during initialization or data loading or internet error.|
|\[WE\] Object List - Record Selected|Triggers when a user selects a specific record from the object list.|
|\[WE\] Object List - Filter Applied|Triggers when a user applies a filter within the object list.|
|\[WE\] Object List - Search Applied|Triggers when a user performs a search within the object list.|
|\[WE\] Object List - Pagination Navigated|Triggers when a user navigates to a different page of results.|
|\[WE\] Object List - Hierarchical List Expanded Collapsed|Triggers when a user expands or collapses a hierarchical node in the object list \(for tree-structured data\).|
|\[WE\] Object List - Footer Link Selected|Triggers when a user selects a link in the footer of the object list, for example, **View All**.|