Withdraw post case review approval

---
title: Withdraw post case review approval
description: Withdraw a post case review document after sending it for approval.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/withdraw-pcr-approval.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customer Service case digests, Configure case digests, Configure case management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Withdraw post case review approval

Withdraw a post case review document after sending it for approval.

## Before you begin

Role required: sn\_customerservice\_manager or admin

## Procedure

1.  Navigate to **All** > **Case Digest** > **My Post Case Reviews**.

2.  Click and open a post case review which is in **Awaiting Approval** state.

3.  Click **Withdraw**.

    The post case review document is now in **In Progress** state and approvers are notified by email that the request for approval is no longer required. You can edit the post case review document and resend it for approval.