Define event mappings for Work scheduler

task australia Updated Sep 10, 2026 1 min read work-sched-event-mapping-wfo-cs.md

Add event mappings required for card interactions and for the card properties transformation to the page configurations in Work scheduler.

Before you begin

Important:

Starting with the Brazil release, Work scheduler is no longer deployed, enhanced, or supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Role required: admin, workspace_admin, or ui_builder_admin

Procedure

In the Page configuration section, select the Events tab.
Attach the Transform workItem to cardProps to the Page ready event.
1. In the Page ready menu, select +Add a new event handler.
2. In the pop-up screen, go the Scripts section and select Transform workItem to cardProps.
3. Select Add.
Attach the Transform workItem to cardProps to the Page ready event.
1. In the Page ready menu, select +Add a new event handler.
2. In the pop-up screen, go the Scripts section and select Transform workItem to cardProps.
3. Select Add.
Attach the Transform workItem to cardProps to the Page property changed event.
1. In the Page property changed menu, select +Add a new event handler.
2. In the pop-up screen, go the Scripts section and select Transform workItem to cardProps.
3. Select Add.
Attach the CARD_CLICKED and CARD_CLICKED (Work item cards) events.

The Create an event popup screen displays.

To Attach	Do this
The CARD_CLICKED event	In the Dispatched events section, select +Add. In the Event label field, enter CARD_CLICKED. From the Target parent event handler menu, select CARD_CLICKED (Work item cards) Click Add.
The CARD_ACTION_CLICKED (Work item cards) event	In the Dispatched events section, select +Add. In the Event label field, enter CARD_ACTION_CLICKED. From the Target parent event handler menu, select CARD_ACTION_CLICKED (Work item cards) Click Add.

Here's a demo on how to define event mappings for the Work scheduler.

What to do next

Configure container components for Work scheduler

Parent Topic:Create a Work scheduler card using the Next Experience UI Builder

Related topics

Events in UI Builder

104 lines · 3.7 KB Wrap lines

---
title: Define event mappings for Work scheduler
description: Add event mappings required for card interactions and for the card properties transformation to the page configurations in Work scheduler.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/work-sched-event-mapping-wfo-cs.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create a Work scheduler card using the Next Experience UI Builder, Setting up Work scheduler, Optimize workforce operations, Extend capabilities, Configure, Customer Service Management]
---

# Define event mappings for Work scheduler

Add event mappings required for card interactions and for the card properties transformation to the page configurations in Work scheduler.

## Before you begin

**Important:**

Starting with the Brazil release, Work scheduler is no longer deployed, enhanced, or supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: admin, workspace\_admin, or ui\_builder\_admin

## Procedure

1.  In the **Page configuration** section, select the **Events** tab.

2.  Attach the **Transform workItem to cardProps** to the **Page ready** event.

    1.  In the **Page ready** menu, select **+Add a new event handler**.

    2.  In the pop-up screen, go the Scripts section and select **Transform workItem to cardProps**.

    3.  Select **Add**.

3.  Attach the **Transform workItem to cardProps** to the **Page ready** event.

    1.  In the **Page ready** menu, select **+Add a new event handler**.

    2.  In the pop-up screen, go the Scripts section and select **Transform workItem to cardProps**.

    3.  Select **Add**.

4.  Attach the **Transform workItem to cardProps** to the **Page property changed** event.

    1.  In the **Page property changed** menu, select **+Add a new event handler**.

    2.  In the pop-up screen, go the Scripts section and select **Transform workItem to cardProps**.

    3.  Select **Add**.

5.  Attach the **CARD\_CLICKED** and **CARD\_CLICKED \(Work item cards\)** events.

    The **Create an event** popup screen displays.

<table id="choicetable_c2r_hgm_ntb"><thead><tr><th align="left" id="d281447e232">

To Attach

</th><th align="left" id="d281447e235">

Do this

</th></tr></thead><tbody><tr><td id="d281447e241">

**The __CARD\_CLICKED__ event**

</td><td>

1.  In the **Dispatched events** section, select **+Add**.
2.  In the **Event label** field, enter **CARD\_CLICKED**.
3.  From the **Target parent event handler** menu, select **CARD\_CLICKED \(Work item cards\)**
4.  Click **Add**.


</td></tr><tr><td id="d281447e288">

**The __CARD\_ACTION\_CLICKED \(Work item cards\)__ event**

</td><td>

1.  In the **Dispatched events** section, select **+Add**.
2.  In the **Event label** field, enter **CARD\_ACTION\_CLICKED**.
3.  From the **Target parent event handler** menu, select **CARD\_ACTION\_CLICKED \(Work item cards\)**
4.  Click **Add**.


</td></tr></tbody>
</table>    Here's a demo on how to define event mappings for the Work scheduler.


## What to do next

[Configure container components for Work scheduler](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/work-sched-card-based-container.md)

**Parent Topic:**[Create a Work scheduler card using the Next Experience UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-workscheduler-card-wfo-cs.md)

**Related topics**  


[Events in UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/work-events.md)