Work Scheduler components in Workforce Optimization for Customer Service reference

---
title: Work Scheduler components in Workforce Optimization for Customer Service reference
description: Workforce Optimization for ITSM has properties to configure the Work scheduler default behavior.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/work-scheduler-wfo-cs-reference.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Optimize workforce operations, Extend capabilities, Configure, Customer Service Management]
---

# Work Scheduler components in Workforce Optimization for Customer Service reference

Workforce Optimization for ITSM has properties to configure the Work scheduler default behavior.

## Properties

**Important:**

Starting with the Brazil release, Work scheduler is no longer deployed, enhanced, or supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Enter **sys\_properties.list** in the Workspace filter navigator and search for the work scheduler properties listed below.

<table id="table_w1x_5k2_jtb"><thead><tr><th>

Property

</th><th>

Description

</th></tr></thead><tbody><tr><td>

sn\_wfo\_work\_sched.csm\_allowed\_tables

</td><td>

Defines the list of tables that a Work scheduler admin \(sn\_wfo\_work\_sched.admin\) can use to create configurations for work assignments in the Workforce Optimization for Customer Service manager workspace.-   **Type**: string
-   **Default value**: sn\_customerservice\_case

</td></tr><tr><td>

sn\_wfo\_work\_sched.shift\_data\_categories

</td><td>

Comma separated sys ids for event categories that display in the Work scheduler calendar in the manager workspace.

 **Type**: string

</td></tr><tr><td>

sn\_wfo\_work\_sched.should\_fetch\_shift\_data

</td><td>

Enables the display of shift spans in Work scheduler in Workforce Optimization for Customer Service manager workspace.-   **Type**: true\|false
-   **Default value**: true

</td></tr><tr><td>

sn\_wfo\_work\_sched.recommend\_criteria\_limit​

</td><td>

Defines how many matching criteria can be created for each matching rule in Work scheduler when suggestions are enabled.​-   **Type**: integer
-   **Default value**: 10

</td></tr><tr><td>

sn\_wfo\_work\_sched.match\_criteria\_threshold​

</td><td>

Defines which users are shown in Work scheduler when suggestions are enabled and the matching criteria percentage is greater than the value indicated.​-   **Type**: integer
-   **Default value**: 0

</td></tr></tbody>
</table>**Parent Topic:**[Optimize workforce operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/setup-configurable-wfo-cs.md)