Wrap-up codes for email interactions

reference australia Updated Sep 10, 2026 1 min read wrap-up-codes-email-interactions-r.md

Default wrap-up codes and configuration settings available for email interactions in Customer Service Management.

Wrap-up code	Description
Issue resolved	Interaction closed after the reported issue was resolved.
Task Created	Interaction closed after a follow-up task or case was created for further action.
Closed due to customer inactivity	Interaction closed as the customer did not respond within the defined follow-up period.

Setting	Description	Default
Table	The interaction table for which wrap-up codes apply.	Interaction
Type	The interaction type.	Email
Wrap-up duration	Timeout period for agents to submit a wrap-up code after closing an interaction.	2 minutes
Default wrap-up code	The wrap-up code applied automatically if the agent does not submit within the timeout.	Issue resolved

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---
title: Wrap-up codes for email interactions
description: Default wrap-up codes and configuration settings available for email interactions in Customer Service Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/wrap-up-codes-email-interactions-r.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Email Interaction for CSM reference, Reference, Customer Service Management]
---

# Wrap-up codes for email interactions

Default wrap-up codes and configuration settings available for email interactions in Customer Service Management.

|Wrap-up code|Description|
|------------|-----------|
|Issue resolved|Interaction closed after the reported issue was resolved.|
|Task Created|Interaction closed after a follow-up task or case was created for further action.|
|Closed due to customer inactivity|Interaction closed as the customer did not respond within the defined follow-up period.|

|Setting|Description|Default|
|-------|-----------|-------|
|Table|The interaction table for which wrap-up codes apply.|Interaction|
|Type|The interaction type.|Email|
|Wrap-up duration|Timeout period for agents to submit a wrap-up code after closing an interaction.|2 minutes|
|Default wrap-up code|The wrap-up code applied automatically if the agent does not submit within the timeout.|Issue resolved|

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