Combined Operational Technology Incident Management release notes for upgrades from Washington DC to Australia

---
title: Combined Operational Technology Incident Management release notes for upgrades from Washington DC to Australia
description: Consolidated page of all release notes for Operational Technology Incident Management from Washington DC to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-washingtondc-australia/australia-washingtondc-operationaltechnologyincidentmanagement-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-07-09"
reading_time_minutes: 8
breadcrumb: [Products combined by family]
---

# Combined Operational Technology Incident Management release notes for upgrades from Washington DC to Australia

Consolidated page of all release notes for Operational Technology Incident Management from Washington DC to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Operational Technology Incident Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Operational Technology Incident Management to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Operational Technology Incident Management.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

-   **[Edit the related devices and equipment model entities in an incident record](https://www.servicenow.com/docs/access?context=edit-devices-and-equipment-model-entities-in-ot-incident-record&family=washingtondc&ft:locale=en-US)**

Add or remove multiple OT devices and equipment model entities in an OT incident record in the Affected OT Devices and the Impacted Equipment Model Entities related lists, respectively.

-   **[Create an assignment rule for OT incident records](https://www.servicenow.com/docs/access?context=create-assignment-rule&family=washingtondc&ft:locale=en-US)**

Create assignment rules for Operational Technology Incident Management v2 to automatically assign an OT incident to the right group or user as defined in the assignment rule.

-   **[Compose an email from an OT incident record](https://www.servicenow.com/docs/access?context=compose-an-email-from-ot-incident-record&family=washingtondc&ft:locale=en-US)**

Compose an email directly from an OT incident record by selecting the Compose Email button that is available in the record. The subject field auto-populates with the incident number and the short description in the record.


</td></tr><tr><td>

Xanadu

</td><td>

-   **[Create an OT incident from an OT change request](https://www.servicenow.com/docs/access?context=create-ot-incident-from-ot-change&family=xanadu&ft:locale=en-US)**

Create an OT incident related to an OT change request directly from the OT change record in the Industrial Workspace.


</td></tr><tr><td>

Yokohama

</td><td>

-   **[Create an OT incident from an OT change request](https://www.servicenow.com/docs/access?context=create-ot-incident-from-ot-change&family=yokohama&ft:locale=en-US)**

Create an OT incident related to an OT change request directly from the OT change record in the Industrial Workspace.


</td></tr><tr><td>

Zurich

</td><td>

-   **[Use the Employee Center for OT to report an OT incident](https://www.servicenow.com/docs/access?context=report-ot-incident-in-ot-employee-portal&family=zurich&ft:locale=en-US)**

Create an OT incident as a user without an OT incident role with the Report OT incident item in the Employee Center for OT.


</td></tr><tr><td>

Australia

</td><td>

-   **[ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US)**

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

    -   Foundation: AI basics to deliver insights
    -   Advanced: AI to boost productivity across relevant use cases
    -   Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.


-   **[Summarize an OT incident](https://www.servicenow.com/docs/access?context=summarize-ot-incident-now-assist&family=australia&ft:locale=en-US)**

Automatically summarize an OT incident using the **Summarize** UI action to produce a concise summary of the incident.

-   **[Generate resolution notes](https://www.servicenow.com/docs/access?context=generate-resolution-notes-ot-incident&family=australia&ft:locale=en-US)**

Automatically generate resolution notes for an OT incident using the **Generate resolution notes** UI action to produce a concise summary of the incident.

-   **[Generate OT KB articles](https://www.servicenow.com/docs/access?context=agent-ot-knowledge-generator&family=australia&ft:locale=en-US)**

Automatically generate a KB article for an OT incident when the state of the incident is set to **Resolved**. The article contains the following information:

    -   Site
    -   OT Device
    -   Equipment model entity
    -   Summarization
    -   Resolution notes
    -   KB Base
    -   Author
-   **[Use the Employee Center for OT to report an OT incident](https://www.servicenow.com/docs/access?context=report-ot-incident-in-ot-employee-portal&family=australia&ft:locale=en-US)**

Create an OT incident as a user without an OT incident role with the Report OT incident item in the Employee Center for OT.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Operational Technology Incident Management features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

-   **[Updated layout of the OT incident record on the Industrial Workspace](https://www.servicenow.com/docs/access?context=report-ot-incident&family=washingtondc&ft:locale=en-US)**

The OT incident record in the Industrial Workspace was updated to include all existing related lists under the **Related Records** tab.


</td></tr><tr><td>

Xanadu

</td><td>

-   **[Updated layout of the OT incident record on the Industrial Workspace](https://www.servicenow.com/docs/access?context=report-ot-incident&family=xanadu&ft:locale=en-US)**

The OT incident record in the Industrial Workspace was updated to include all existing related lists under the **Related Records** tab.


</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

-   **[Admin role dependency](https://www.servicenow.com/docs/access?context=granular-admin-roles&family=zurich&ft:locale=en-US)**

Several new granular admin roles have been added, which enable developers to complete administrative configuration tasks without requiring the full admin role.


</td></tr><tr><td>

Australia

</td><td>

-   **[Admin role dependency](https://www.servicenow.com/docs/access?context=granular-admin-roles&family=australia&ft:locale=en-US)**

Several new granular admin roles have been added, which enable developers to complete administrative configuration tasks without requiring the full admin role.


</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Operational Technology Incident Management features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

The **Opened** column was removed from the lists under the OT Incident module in the Industrial Workspace list view.

</td></tr><tr><td>

Xanadu

</td><td>

The **Opened** column was removed from the lists under the OT Incident module in the Industrial Workspace list view.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Operational Technology Incident Management features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Operational Technology Incident Management.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

Install Operational Technology Incident Management v2 by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=washingtondc&ft:locale=en-US).

**Note:** Operational Technology Incident Management now includes the Industrial Process Manager, and can be used with or without Operational Technology Manager.

</td></tr><tr><td>

Xanadu

</td><td>

Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US).

**Note:** Operational Technology Incident Management now includes the Industrial Process Manager, and can be used with or without Operational Technology Manager.

</td></tr><tr><td>

Yokohama

</td><td>

Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US).

</td></tr><tr><td>

Zurich

</td><td>

Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US).

</td></tr><tr><td>

Australia

</td><td>

Install Operational Technology Incident Management by requesting it from the ServiceNow Store. 

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Operational Technology Incident Management we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Operational Technology Incident Management we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Operational Technology Incident Management, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Operational Technology Incident Management we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Operational Technology Incident Management we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

-   Organize your OT incidents with the updated OT incident record on the Industrial Workspace.
-   Assign OT incident records to the right user or user group automatically by creating an assignment rule.
-   Save time by sending emails directly from an OT incident record with an auto-populated subject field that includes the incident number and short description.
-   Add multiple OT devices and equipment model entities to an OT incident so that you can group your work in a more logical manner.

 See [Operational Technology Incident Management](https://www.servicenow.com/docs/access?context=operational-technology-incident-management-landing-page&family=washingtondc&ft:locale=en-US) for more information.

</td></tr><tr><td>

Xanadu

</td><td>

-   Relate an OT incident to an OT change request by creating the incident from the change record in the Industrial Workspace.
-   Organize your OT incidents with the updated OT incident record on the Industrial Workspace.

 See [Operational Technology Incident Management](https://www.servicenow.com/docs/access?context=operational-technology-incident-management-landing-page&family=xanadu&ft:locale=en-US) for more information.

</td></tr><tr><td>

Yokohama

</td><td>

Relate an OT incident to an OT change request by creating the incident from the change record in the Industrial Workspace.

 See [Operational Technology Incident Management](https://www.servicenow.com/docs/access?context=operational-technology-incident-management-landing-page&family=yokohama&ft:locale=en-US) for more information.

</td></tr><tr><td>

Zurich

</td><td>

Report an OT incident without an OT incident role using the Employee Center for OT.

 See [Operational Technology Incident Management](https://www.servicenow.com/docs/access?context=operational-technology-incident-management-landing-page&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

-   Quickly understand the OT incident context and respond to user inquiries by using the OT incident summarization skill.
-   Help save time by automatically updating the resolution notes for an OT incident.
-   Generate a KB article when an OT incident is resolved by using an agentic workflow.
-   Report an OT incident without an OT incident role using the Employee Center for OT.

 See [Operational Technology Incident Management](https://www.servicenow.com/docs/access?context=operational-technology-incident-management-landing-page&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-washingtondc-australia/rn-combined-intro.md)