Combined Proactive Engagement release notes for upgrades from Washington DC to Australia
Consolidated page of all release notes for Proactive Engagement from Washington DC to Australia.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Proactive Engagement release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Australia.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Proactive Engagement to Australia
Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.
|
Release |
Release notes |
|---|---|
|
Washington DC |
No updates for this release. |
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, new features were introduced for Proactive Engagement.
|
Release |
Release notes |
|---|---|
|
Washington DC |
No updates for this release. |
|
Xanadu |
Use Proactive Engagement to empower employees to self-solve digital experience issues by using the proactive issue detection and resolution capability of Digital End-User Experience. Engage employees through ServiceNow® Virtual Agent and configure Engagement settings to define how employees can self-solve digital experience issues. View and manage the life cycle of Proactive Engagement resolutions through the workbench. Explore and utilise the different use cases ServiceNow® has to offer as part of the Proactive Engagement base system. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some changes were made to existing Proactive Engagement features.
|
Release |
Release notes |
|---|---|
|
Washington DC |
No updates for this release. |
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some Proactive Engagement features or functionality were removed.
|
Release |
Release notes |
|---|---|
|
Washington DC |
No updates for this release. |
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some Proactive Engagement features or functionality were deprecated.
|
Release |
Release notes |
|---|---|
|
Washington DC |
No updates for this release. |
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Review information on how to activate Proactive Engagement.
|
Release |
Release notes |
|---|---|
|
Washington DC |
No updates for this release. |
|
Xanadu |
Install Proactive Engagement by requesting it from the ServiceNow Store. Activate the following plugins:
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If any additional requirements were introduced or changed for Proactive Engagement we have noted them here.
|
Release |
Release notes |
|---|---|
|
Washington DC |
No updates for this release. |
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If any specific browser requirements were introduced or changed for Proactive Engagement we have noted them here.
|
Release |
Release notes |
|---|---|
|
Washington DC |
No updates for this release. |
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Review details on accessibility information for Proactive Engagement, such as specific requirements or compliance levels.
|
Release |
Release notes |
|---|---|
|
Washington DC |
No updates for this release. |
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If there are specific localization considerations for Proactive Engagement we have noted them here.
|
Release |
Release notes |
|---|---|
|
Washington DC |
No updates for this release. |
|
Xanadu |
No updates for this release. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If there are specific highlight considerations for Proactive Engagement we have noted them here.
|
Release |
Release notes |
|---|---|
|
Washington DC |
No updates for this release. |
|
Xanadu |
See Proactive Engagement for more information. |
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
--- title: Combined Proactive Engagement release notes for upgrades from Washington DC to Australia description: Consolidated page of all release notes for Proactive Engagement from Washington DC to Australia. locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-washingtondc-australia/australia-washingtondc-proactiveengagement-release-notes.html release: australia topic_type: reference last_updated: "2026-07-09" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- # Combined Proactive Engagement release notes for upgrades from Washington DC to Australia Consolidated page of all release notes for Proactive Engagement from Washington DC to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Proactive Engagement release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Australia. **Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Proactive Engagement to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> No updates for this release. </td></tr><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## New features Between your current release family and Australia, new features were introduced for Proactive Engagement. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> No updates for this release. </td></tr><tr><td> Xanadu </td><td> - **[Exploring Proactive Engagement](https://www.servicenow.com/docs/access?context=exploring-proactive-engagement&family=xanadu&ft:locale=en-US)** Use Proactive Engagement to empower employees to self-solve digital experience issues by using the proactive issue detection and resolution capability of Digital End-User Experience. - **[Configuring Proactive Engagement resolutions with DEX](https://www.servicenow.com/docs/access?context=configuring-metric-rule&family=xanadu&ft:locale=en-US)** Engage employees through ServiceNow® Virtual Agent and configure Engagement settings to define how employees can self-solve digital experience issues. - **[Proactive Engagement life-cycle management](https://www.servicenow.com/docs/access?context=proactive-engagement-lcm&family=xanadu&ft:locale=en-US)** View and manage the life cycle of Proactive Engagement resolutions through the workbench. - **[\[Placeholder link text to key use-cases\]](https://www.servicenow.com/docs/access?context=use-cases&family=xanadu&ft:locale=en-US)** Explore and utilise the different use cases ServiceNow® has to offer as part of the Proactive Engagement base system. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Changes Between your current release family and Australia, some changes were made to existing Proactive Engagement features. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> No updates for this release. </td></tr><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Removed Between your current release family and Australia, some Proactive Engagement features or functionality were removed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> No updates for this release. </td></tr><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Deprecations Between your current release family and Australia, some Proactive Engagement features or functionality were deprecated. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> No updates for this release. </td></tr><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Activation information Review information on how to activate Proactive Engagement. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> No updates for this release. </td></tr><tr><td> Xanadu </td><td> Install Proactive Engagement by requesting it from the ServiceNow Store. Activate the following plugins: - Proactive Engagement \(sn\_pren\) - DEX Application and Device Health \(sn\_dex\) - Glide Virtual Agent \(com.glide.cs.chatbot\) Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes.](https://servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html) </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Additional requirements If any additional requirements were introduced or changed for Proactive Engagement we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> No updates for this release. </td></tr><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Browser requirements If any specific browser requirements were introduced or changed for Proactive Engagement we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> No updates for this release. </td></tr><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Accessibility information Review details on accessibility information for Proactive Engagement, such as specific requirements or compliance levels. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> No updates for this release. </td></tr><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Localization information If there are specific localization considerations for Proactive Engagement we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> No updates for this release. </td></tr><tr><td> Xanadu </td><td> No updates for this release. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Highlight information If there are specific highlight considerations for Proactive Engagement we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Washington DC </td><td> No updates for this release. </td></tr><tr><td> Xanadu </td><td> - Proactive Engagement integrates with the ServiceNow® Digital End-User Experience \(DEX\) solution to proactively detect issues and enable end users to resolve them. - Configure the DEX metric rule and Proactive Engagement resolution with Engagement settings. - Use the Proactive Engagement workbench experience for lifecycle management of resolutions. See [Proactive Engagement](https://www.servicenow.com/docs/access?context=proactive-engagement-landing-page&family=xanadu&ft:locale=en-US) for more information. </td></tr><tr><td> Yokohama </td><td> No updates for this release. </td></tr><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-washingtondc-australia/rn-combined-intro.md)
| title | Combined Proactive Engagement release notes for upgrades from Washington DC to Australia |
| description | Consolidated page of all release notes for Proactive Engagement from Washington DC to Australia. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/delta-washingtondc-australia/australia-washingtondc-proactiveengagement-release-notes.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-07-09 |
| reading_time_minutes | 4 |
| breadcrumb | Products combined by family |