Combined Recommended Actions for Operational Technology Service Management \(OTSM\) release notes for upgrades from Washington DC to Australia

---
title: Combined Recommended Actions for Operational Technology Service Management \(OTSM\) release notes for upgrades from Washington DC to Australia
description: Consolidated page of all release notes for Recommended Actions for Operational Technology Service Management \(OTSM\) from Washington DC to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-washingtondc-australia/australia-washingtondc-recommendedactionsforoperationaltechnologyservicemanagementotsm-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-07-09"
reading_time_minutes: 5
breadcrumb: [Products combined by family]
---

# Combined Recommended Actions for Operational Technology Service Management \(OTSM\) release notes for upgrades from Washington DC to Australia

Consolidated page of all release notes for Recommended Actions for Operational Technology Service Management \(OTSM\) from Washington DC to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Recommended Actions for Operational Technology Service Management \(OTSM\) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Recommended Actions for Operational Technology Service Management \(OTSM\) to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Recommended Actions for Operational Technology Service Management \(OTSM\).

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

-   **[Apply Recommended Actions to your Operational Technology incidents](https://www.servicenow.com/docs/access?context=use-recommended-actions-ot-incidents&family=yokohama&ft:locale=en-US)**

Use Recommended Actions to see relevant actions that can help resolve your OT incidents.


</td></tr><tr><td>

Zurich

</td><td>

-   **[Contextualize an external document](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-otsm&family=zurich&ft:locale=en-US)**

Contextualize an external document to get an explanation of why the document is relevant to the selected OT incident.


-   **[Apply Recommended Actions to your Operational Technology incidents](https://www.servicenow.com/docs/access?context=use-recommended-actions-ot-incidents&family=zurich&ft:locale=en-US)**

Use Recommended Actions to see relevant actions that can help resolve your OT incidents.


</td></tr><tr><td>

Australia

</td><td>

-   **[Contextualize an external document](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-otsm&family=australia&ft:locale=en-US)**

Contextualize an external document to get an explanation of why the document is relevant to the selected OT incident.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Recommended Actions for Operational Technology Service Management \(OTSM\) features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Recommended Actions for Operational Technology Service Management \(OTSM\) features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Recommended Actions for Operational Technology Service Management \(OTSM\) features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Recommended Actions for Operational Technology Service Management \(OTSM\).

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

Install Recommended Actions for OTSM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US).

</td></tr><tr><td>

Zurich

</td><td>

Install Recommended Actions for OTSM by requesting it from the ServiceNow Store. 

</td></tr><tr><td>

Australia

</td><td>

Install Recommended Actions for OTSM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Recommended Actions for Operational Technology Service Management \(OTSM\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Recommended Actions for Operational Technology Service Management \(OTSM\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Recommended Actions for Operational Technology Service Management \(OTSM\), such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

-   ****

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Recommended Actions for Operational Technology Service Management \(OTSM\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Recommended Actions for Operational Technology Service Management \(OTSM\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

Display relevant actions to users based on the context of an OT incident record.

 See [Recommended Actions for OTSM](https://www.servicenow.com/docs/access?context=recommended-actions-for-otsm&family=yokohama&ft:locale=en-US) for more information.

</td></tr><tr><td>

Zurich

</td><td>

-   Use the AI Enhanced Recommended Actions for OTSM feature to access external sources related to an OT incident and review why the document is relevant to the incident.
-   Display relevant actions to users based on the context of an OT incident record.

 See [Recommended Actions for OTSM](https://www.servicenow.com/docs/access?context=recommended-actions-for-otsm&family=zurich&ft:locale=en-US) and [AI Enhanced Recommended Actions for OTSM](https://www.servicenow.com/docs/access?context=ai-enhanced-ra-otsm-landing&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

-   Use the AI Enhanced Recommended Actions for OTSM feature to access external sources related to an OT incident and review why the document is relevant to the incident.

 See [Recommended Actions for OTSM](https://www.servicenow.com/docs/access?context=recommended-actions-for-otsm&family=australia&ft:locale=en-US) and [AI Enhanced Recommended Actions for OTSM](https://www.servicenow.com/docs/access?context=ai-enhanced-ra-otsm-landing&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-washingtondc-australia/rn-combined-intro.md)