Combined Subscription Management release notes for upgrades from Xanadu to Australia

reference australia Updated Nov 6, 2026 10 min read australia-xanadu-subscriptionmanagement-release-notes.md
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Consolidated page of all release notes for Subscription Management from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Subscription Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Subscription Management to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release

Release notes

Xanadu

Subscription Management version 3.2 is active by default on all instances of the Xanadu release. Update to Subscription Management version 4.0 or later to use the latest features. For more information about updating Subscription Management, see Update an app or plugin.

Yokohama

  • Upgrade information

Subscription Management version 4.1 is active by default on all instances of the Yokohama release. Update to Subscription Management version 6.0.2 or later to use the latest features. For more information about updating Subscription Management, see Update an app or plugin.

Zurich

  • Upgrade information

Subscription Management version 5.0 is active by default on all instances of the Zurich release. Update to Subscription Management version 6.1 or later to use the latest features. For more information about updating Subscription Management, see Update an app or plugin.

Australia

  • Upgrade information

Subscription Management version 6.1 is active by default on instances of the Australia release. For more information about updating Subscription Management, see Update an app or plugin.

## New features

Between your current release family and Australia, new features were introduced for Subscription Management.

Release

Release notes

Xanadu

View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances.

View an account-level summary of your Creator Plus entitlements and track allocations across all your instances.

Monitor cloud capacity and track storage capacity across all the instances associated with your account.

View the total number of active users in a product subscription. Only active users count toward the subscription allocation totals that appear throughout Subscription Management.

Select all recommended groups when allocating subscriptions.

Determine why a subscription is recommended by Subscription Management when mapping custom tables or custom applications.

Yokohama

Map any missing custom applications and tables in Subscription Management to a subscription directly from the Custom Applications list or Custom Table Inventory list.

View and filter subscribers by domain for user-based subscriptions.

View the total number of active users in a product subscription. Only active users count toward the subscription allocation totals that appear throughout Subscription Management.

Select all recommended groups when allocating subscriptions.

Manage subscription usage using Subscription Management on-premises.

Determine why Subscription Management displays a subscription recommendation when mapping custom tables or custom applications.

Zurich

Monitor and track Workflow Data Fabric capability usage and view the relative token use rate of each capability.

Map any missing custom application and tables in Subscription Management to a subscription directly from the Custom Applications list or Custom Table Inventory list.

View and filter subscribers by domain for user-based subscriptionsand view Now Assist usage by domain.

Australia

View and filter subscribers by domain for user-based subscriptions and view Now Assist usage by domain.

Monitor and track Workflow Data Fabric capability usage and view the relative token use rate of each capability.

## Changes

Between your current release family and Australia, some changes were made to existing Subscription Management features.

Release

Release notes

Xanadu

The Allocation summary and Allocation history charts on the subscription details page reflect only subscriptions allocated to active users for each month following the upgrade.

Yokohama

To help prevent inaccuracy when allocations aren't complete, allocation details for user-based subscriptions are now hidden from the Subscription Management overview. Contact your account executive for user-based subscription allocation details.

Now Assist usage measurement is evolving. If your instances are below Yokohama Patch 12, update Subscription Management to version 6.0.2 or later on all instances to avoid mixed measurement types. For more information, see Now Assist Usage - Overview & New Measurement Logic [KB2704710].

The Allocation summary and Allocation history charts on the subscription details page reflect only the subscriptions allocated to active users for each month following the upgrade.

The App Engine Usage dashboard has been restored. For details on auditing App Engine V1 usage, see the Auditing App Engine v1 [KB0999383] article in the Now Support Knowledge Base.

Zurich

Starting in Zurich patch 13, Moveworks consumption can now be measured as part of your Assist meter, following the same subscription rules as other assist-based products. For more information about the timeline and required steps for integration, see Moveworks Assist in Subscription Management: Rollout Timeline, Customer Actions & FAQ [KB3147691] on the Now Support Knowledge Base.

To simplify the Subscription Management experience, the manual allocation workflow for user-based subscriptions has been removed for administrators who have never used it. Administrators who have manually allocated user-based subscriptions before can still make manual allocations.

To help prevent inaccuracy when allocations aren't complete, allocation details for user-based subscriptions are now hidden from the Subscription Management overview. Contact your account executive for user-based subscription allocation details.

Now Assist usage measurement is evolving. If your instances are below Zurich Patch 6, update Subscription Management to version 6.0.2 or later on all instances to avoid mixed measurement states. For more information, see Now Assist Usage - Overview & New Measurement Logic [KB2704710].

  • Coral theme

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

Demonstration instances are excluded from the total Assist usage count to improve tracking of Assist consumption.

Australia

Starting in Australia patch 7, Moveworks consumption can now be measured as part of your Assist meter, following the same subscription rules as other assist-based products. For more information about the timeline and required steps for integration, see Moveworks Assist in Subscription Management: Rollout Timeline, Customer Actions & FAQ [KB3147691] on the Now Support Knowledge Base.

Demonstration instances are excluded from the total Now Assist usage count to improve tracking of Assist consumption. The accrual time field displays when Now Assist data was last accrued.

Now Assist usage measurement is evolving. Update Subscription Management to version 6.1 or later on all instances to avoid mixed measurement states. For more information, see Now Assist Usage - Overview & New Measurement Logic: January 2026 [KB2704710] on the Now Support Knowledge Base.

To simplify the Subscription Management experience, the manual allocation workflow for user-based subscriptions has been removed for administrators who have never used it. Administrators who have manually allocated user-based subscriptions before can still make manual allocations.

To help prevent inaccuracy when allocations aren't complete, allocation details for user-based subscriptions are now hidden from the Subscription Management overview. Contact your account executive for user-based subscription allocation details.

## Removed

Between your current release family and Australia, some Subscription Management features or functionality were removed.

Release

Release notes

Xanadu

  • The Custom tables chart has been removed from the subscription details page.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

## Deprecations

Between your current release family and Australia, some Subscription Management features or functionality were deprecated.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

The Custom tables chart has been removed from the subscription details page.

Zurich

No updates for this release.

Australia

No updates for this release.

## Activation information

Review information on how to activate Subscription Management.

Release

Release notes

Xanadu

Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the https://www.servicenow.com/docs/access?context=var.store-url&family=xanadu&ft:locale=en-US. For cumulative release notes information for applications available on the ServiceNow AI Platform, see https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US.

Yokohama

  • Activation information

Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the https://www.servicenow.com/docs/access?context=external.sn-app-store&family=yokohama&ft:locale=en-US. For cumulative release notes information for applications available on the ServiceNow Store, see https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US.

Zurich

  • Activation information

Subscription Management is a ServiceNow AI Platform feature that is active by default.Updates for Subscription Management are available through the https://www.servicenow.com/docs/access?context=external.sn-app-store&family=zurich&ft:locale=en-US. For cumulative release notes information for applications available on the ServiceNow Store, see https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US.

Important: Subscription Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Australia

  • Activation information

Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the https://www.servicenow.com/docs/access?context=external.sn-app-store&family=australia&ft:locale=en-US. For cumulative release notes information for applications available on the ServiceNow Store, see https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US.

Important: Subscription Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## Additional requirements

If any additional requirements were introduced or changed for Subscription Management we have noted them here.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

## Browser requirements

If any specific browser requirements were introduced or changed for Subscription Management we have noted them here.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

## Accessibility information

Review details on accessibility information for Subscription Management, such as specific requirements or compliance levels.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

## Localization information

If there are specific localization considerations for Subscription Management we have noted them here.

Release

Release notes

Xanadu

No updates for this release.

Yokohama

No updates for this release.

Zurich

No updates for this release.

Australia

No updates for this release.

## Highlight information

If there are specific highlight considerations for Subscription Management we have noted them here.

Release

Release notes

Xanadu

  • Gain visibility and control of your product subscriptions.
  • Maximize subscription usage and make informed decisions about future purchases by monitoring your subscriptions.
  • Avoid unexpected costs by tracking subscription usage and allocations over time.

See Subscription Management for more information.

Yokohama

  • View subscription allocations according to the number of active users.
  • Select all recommended groups when allocating subscriptions.
  • Manage subscriptions in an on-premise installation.
  • Manage custom application and table mapping through the platform, and learn why specific subscriptions are recommended when mapping custom tables and applications.
  • View subscribers by domain for user-based subscriptions.

See Subscription Management for more information.

Important: Subscription Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Zurich

  • Manage custom applications and table mapping through the custom application list and custom table inventory list.
  • View and filter subscribers by domain for user-based subscriptions in domain-separated instances.
  • View and filter Now Assist usage by domain in domain-separated instances.
  • Monitor Workflow Data Fabric usage and view token use rate of each capability.

Zurich Path 11

  • Automatically manage user-based allocations by user roles if you have never used the manual allocation workflow before.

See Subscription Management for more information.

Australia

  • View and filter Now Assist usage by domain in domain-separated instances.
  • Monitor Workflow Data Fabric usage and view token use rate of each capability.

See Subscription Management for more information.

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