Combined Service Observability release notes for upgrades from Yokohama to Australia

---
title: Combined Service Observability release notes for upgrades from Yokohama to Australia
description: Consolidated page of all release notes for Service Observability from Yokohama to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia/australia-yokohama-serviceobservability-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 8
breadcrumb: [Products combined by family]
---

# Combined Service Observability release notes for upgrades from Yokohama to Australia

Consolidated page of all release notes for Service Observability from Yokohama to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Service Observability release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Service Observability to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

-   **Upgrade information**

If you have the snc\_sow\_svcobs.manager role, you must belong to a user groups with a type of `srm`.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Service Observability.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **[Create and manage mappings](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=yokohama&ft:locale=en-US)**

Map services in the CMDB Workspace to the data from a connected application performance monitoring \(APM\) data source. Service Observability supports Dynatrace and New Relic. This mapping lets you view metrics from entities deep within your system, like a database or host, that might be affecting the health of a service.Starting in version 1.7.3, metrics from Datadog are supported.Starting in version 1.7.3, you can map Business Services and Service Offerings to APM data. Service Offerings are not available in Xanadu.

-   **[View overall service health](https://www.servicenow.com/docs/access?context=view-overall-service-health&family=yokohama&ft:locale=en-US)**

Use the Overview tab to view rate, error, and duration \(RED\) metrics from the APM related to a service. You can also view related open alerts, incidents, and change requests from the Configuration Management Database \(CMDB\) to help identify possible causes and blast radius.

-   **[View service health metrics](https://www.servicenow.com/docs/access?context=view-service-health-metrics&family=yokohama&ft:locale=en-US)**

View the extended health metrics for a service on the new **Observability** tab when issues are found on the **Overview** tab. In addition to the extended health metrics, you can view host and database metrics related to the service based on the configured data mappings.

-   **[Customize dashboard templates](https://www.servicenow.com/docs/access?context=customize-service-observability-dashboards&family=yokohama&ft:locale=en-US)**

Starting in version 1.6.4, customize the templates used to display dashboards in the **Overview** and **Observability** tabs.

-   **[Domain separation](https://www.servicenow.com/docs/access?context=domain-separation-and-service-observability&family=yokohama&ft:locale=en-US)**

Starting in version 1.6.4, Service Observability can be run in separate domains.


</td></tr><tr><td>

Zurich

</td><td>

-   **[Support for HLA data in Service Observability dashboards](https://www.servicenow.com/docs/access?context=display-hla-data-on-a-dashboard&family=zurich&ft:locale=en-US)**

As of 1.10, add service-related log data to your dashboards.

-   **[Use data mapping tags as variables in a chart's query](https://www.servicenow.com/docs/access?context=service-observability-template-variables&family=zurich&ft:locale=en-US)**

As of 1.10, key/tags used in a data mapping can also be used as a template variable in a chart's query.

-   **[Use any field on a service as a variable in your data mapping query](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US)**

As of 1.10, when creating a data mapping, if your key represents a service, for convenience a drop down shows fields from the corresponding CI for the service, including custom fields, that can be used as a variable.


 -   **[New Service Observability integrations](https://www.servicenow.com/docs/access?context=exploring-service-observability&family=zurich&ft:locale=en-US)**

Integrate with more APM vendors to bring third-party data into Service Observability dashboards. New integrations for this release include:

    -   SolarWinds on-premise
    -   Amazon CloudWatch
    -   Microsoft Azure Monitor
    -   Splunk Observability
    -   As of 1.10, AppDynamics
    -   As of 1.10, Prometheus
    -   As of 1.10, support for Dynatrace process and process groups
-   **[Support for additional ServiceNow AI Platform data in Service Observability dashboards](https://www.servicenow.com/docs/access?context=edit-sn-based-charts&family=zurich&ft:locale=en-US)**

Add data from problem records and business app records to your dashboards. The data displayed is scoped to the service being investigated.

-   **[Support for full vendor queries](https://www.servicenow.com/docs/access?context=customize-service-observability-dashboard-templates&family=zurich&ft:locale=en-US)**

Recreate any supported vendor time series chart in your Service Observability dashboard using full queries and template variables to represent entities and start and end times.As of 1.10, import selected charts from an existing AWS or Azure APM dashboard.

-   **[Additional service types](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US)**

Map all service offering types to APM data instead of just the types that have a technical service as a parent.

-   **[Test your data mapping](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US)**

As of 1.10, you can test your data mapping before using it to create charts and dashboards.

-   **[Improved data source connection flow](https://www.servicenow.com/docs/access?context=connect-an-observability-data-source&family=zurich&ft:locale=en-US)**

Create APM connections without leaving the SOW.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Service Observability features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **[New Overview tab in the SOW](https://www.servicenow.com/docs/access?context=view-overall-service-health&family=yokohama&ft:locale=en-US)**

After services are activated for the **Overview** tab in Service Observability, the Service Details page in SOW now shows reliability metrics from Service Reliability Management \(SRM\) as well as metrics from Service Observability.

-   **[New Observability tab in the SOW](https://www.servicenow.com/docs/access?context=view-service-health-metrics&family=yokohama&ft:locale=en-US)**

The **Observability** tab on the Service Details page in SOW shows related metrics from connected APM vendors.

-   **[Admin Center support for activating services and data sources](https://www.servicenow.com/docs/access?context=activate-teams-and-services&family=yokohama&ft:locale=en-US)**

You can activate services to use in Service Observability and then connect and map APM data sources to those services.

Starting in version 1.6.4, you no longer need to activate services. Any of the supported service types in the CMDB can be used

Starting in version 1.6.4, the Service Observability admin role can configure Service Observability in the Admin Center without involving an administrator.


</td></tr><tr><td>

Zurich

</td><td>

-   **[Improved chart metadata](https://www.servicenow.com/docs/access?context=using-service-observability&family=zurich&ft:locale=en-US)**

As of 1.10, charts have been improved to provide more detailed axis labels.

-   **[Improved data mapping UI](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US)**

As of 1.10, you can now create and test your data mapping in the same UI.


 -   **Coral theme**

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Service Observability features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Service Observability features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Service Observability.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **Activation information**

Install Service Observability by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US).


**Important:** Service Observability is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr><tr><td>

Zurich

</td><td>

-   **Activation information**

Install Service Observability by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US).


**Important:** Service Observability is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Service Observability we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **Additional requirements**

For the best experience, an APM instance should be installed and an API Key Credential for that instance should be configured on the ServiceNow® platform. Service Observability supports Datadog, Dynatrace, or New Relic.


</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Service Observability we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Service Observability, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

-   **Accessibility information**
    -   **Dark theme**

The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Service Observability we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Service Observability we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   Connect operators with subject matter experts \(SMEs\) using critical signals from existing monitoring tools and the ServiceNow platform.
-   Centralize critical signals and bridge workflows to help increase agility and reliability.
-   Calculate the blast radius and help reduce mean time to resolution \(MTTR\) by viewing changes to your application and the underlying infrastructure.

 See [Service Observability](https://www.servicenow.com/docs/access?context=service-observability&family=yokohama&ft:locale=en-US) for more information.

</td></tr><tr><td>

Zurich

</td><td>

-   Integrate with a number of new application performance management \(APM\) vendors.
-   Add service-scoped ServiceNow AI Platform charts to Service Observability dashboards, including charts from MetricBaseand as of 1.10, Health Log Analytics \(HLA\).
-   Customize your Service Observability dashboards to add more advanced charts using full vendor queries and template variables. As of 1.10, you can directly import charts from AWS and Azure.
-   Create dashboards for additional service types.
-   Connect to data sources efficiently with an improved flow.
-   As of 1.10, test your data mappings before using them to create charts and dashboards.
-   As of 1.10, use any field on a service as a tag key value in a data mapping and then use that tag as a variable in your chart queries.

 See [Service Observability](https://www.servicenow.com/docs/access?context=service-observability&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-yokohama-australia/rn-combined-intro.md)