Combined Workforce Optimization for ITSM release notes for upgrades from Yokohama to Australia
Consolidated page of all release notes for Workforce Optimization for ITSM from Yokohama to Australia.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Workforce Optimization for ITSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Workforce Optimization for ITSM to Australia
Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.
|
Release |
Release notes | ||||||
|---|---|---|---|---|---|---|---|
|
Yokohama |
When you upgrade to the Yokohama release, you have the option to turn on enhanced security for the Workforce Optimization for ITSM application. To get the enhanced security, you must contact Now Support to install the ITSM Enhanced Security Features plugin (com.snc.itsm.enhanced_security). After you install the plugin, you need the roles listed here to access the respective features.
| ||||||
|
Zurich |
No updates for this release. | ||||||
|
Australia |
No updates for this release. |
Between your current release family and Australia, new features were introduced for Workforce Optimization for ITSM.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some changes were made to existing Workforce Optimization for ITSM features.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some Workforce Optimization for ITSM features or functionality were removed.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some Workforce Optimization for ITSM features or functionality were deprecated.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Review information on how to activate Workforce Optimization for ITSM.
|
Release |
Release notes |
|---|---|
|
Yokohama |
Install the Workforce Optimization for ITSM plugin (sn_wfo_cfg_itsm) by requesting it from the ServiceNow Store. For details, see Activate Workforce Optimization for ITSM Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Important: Workforce Optimization for ITSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If any additional requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If any specific browser requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Review details on accessibility information for Workforce Optimization for ITSM, such as specific requirements or compliance levels.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If there are specific localization considerations for Workforce Optimization for ITSM we have noted them here.
|
Release |
Release notes |
|---|---|
|
Yokohama |
No updates for this release. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If there are specific highlight considerations for Workforce Optimization for ITSM we have noted them here.
|
Release |
Release notes |
|---|---|
|
Yokohama |
When you upgrade to the Yokohama release, get the enhanced security features by installing the new plugin. See Workforce Optimization for ITSM for more information. |
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
---
title: Combined Workforce Optimization for ITSM release notes for upgrades from Yokohama to Australia
description: Consolidated page of all release notes for Workforce Optimization for ITSM from Yokohama to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia/australia-yokohama-workforceoptimizationforitsm-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 3
breadcrumb: [Products combined by family]
---
# Combined Workforce Optimization for ITSM release notes for upgrades from Yokohama to Australia
Consolidated page of all release notes for Workforce Optimization for ITSM from Yokohama to Australia.
## How to use this page
To help you prepare for your upgrade, we have combined the cross-family Workforce Optimization for ITSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.
**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
## Important information for upgrading Workforce Optimization for ITSM to Australia
Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
- **Upgrade information**
- **[Enhanced security to access Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=components-installed-workforce-optimization-itsm&family=yokohama&ft:locale=en-US)**
When you upgrade to the Yokohama release, you have the option to turn on enhanced security for the Workforce Optimization for ITSM application. To get the enhanced security, you must contact Now Support to install the ITSM Enhanced Security Features plugin \(com.snc.itsm.enhanced\_security\). After you install the plugin, you need the roles listed here to access the respective features.
<table><thead><tr><th>
Features in Workforce Optimization for ITSM
</th><th>
Role required for each user
</th></tr></thead><tbody><tr><td>
Skill review
</td><td>
- Skill review manager \(sn\_wfo\_skillreview.manager\)
- Skill review user \(sn\_wfo\_skillreview.user\)
</td></tr><tr><td>
Work scheduler
</td><td>
- Work scheduler admin \(sn\_wfo\_work\_sched.admin\)
- Work scheduler manager \(sn\_wfo\_work\_sched.manager\)
</td></tr></tbody>
</table>
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## New features
Between your current release family and Australia, new features were introduced for Workforce Optimization for ITSM.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Changes
Between your current release family and Australia, some changes were made to existing Workforce Optimization for ITSM features.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Removed
Between your current release family and Australia, some Workforce Optimization for ITSM features or functionality were removed.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Deprecations
Between your current release family and Australia, some Workforce Optimization for ITSM features or functionality were deprecated.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Activation information
Review information on how to activate Workforce Optimization for ITSM.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
- **Activation information**
Install the Workforce Optimization for ITSM plugin \(sn\_wfo\_cfg\_itsm\) by requesting it from the ServiceNow Store. For details, see [Activate Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=activate-configurable-workforce-optimization-itsm&family=yokohama&ft:locale=en-US) Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US).
**Important:** Workforce Optimization for ITSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Additional requirements
If any additional requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Browser requirements
If any specific browser requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Accessibility information
Review details on accessibility information for Workforce Optimization for ITSM, such as specific requirements or compliance levels.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Localization information
If there are specific localization considerations for Workforce Optimization for ITSM we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
No updates for this release.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>## Highlight information
If there are specific highlight considerations for Workforce Optimization for ITSM we have noted them here.
<table class="custom-rows"><thead><tr><th class="filter">
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Yokohama
</td><td>
When you upgrade to the Yokohama release, get the enhanced security features by installing the new plugin.
See [Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=workforce-optimization-itsm-landing-page&family=yokohama&ft:locale=en-US) for more information.
</td></tr><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-yokohama-australia/rn-combined-intro.md)
| title | Combined Workforce Optimization for ITSM release notes for upgrades from Yokohama to Australia |
| description | Consolidated page of all release notes for Workforce Optimization for ITSM from Yokohama to Australia. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/delta-yokohama-australia/australia-yokohama-workforceoptimizationforitsm-release-notes.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-11-06 |
| reading_time_minutes | 3 |
| breadcrumb | Products combined by family |