Combined AI Search release notes for upgrades from Zurich to Australia

---
title: Combined AI Search release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for AI Search from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/delta-zurich-australia/australia-zurich-aisearch-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 11
breadcrumb: [Products combined by family]
---

# Combined AI Search release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for AI Search from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family AI Search release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading AI Search to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for AI Search.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Display search suggestion links as standard HTML anchors](https://www.servicenow.com/docs/access?context=display-search-suggestion-links-standard-html-anchors&family=zurich&ft:locale=en-US)**

Preserve your search state in portal search and global/workspace search by configuring display of search suggestion links as standard HTML anchors. With this setting configured, you can open search suggestions in new browser tabs using your browser's native right-click or long-press functionality.

-   **[Display search result title links as standard HTML anchors](https://www.servicenow.com/docs/access?context=display-search-result-links-standard-html-anchors&family=zurich&ft:locale=en-US)**

Preserve your search state in portal search and global/workspace search by configuring display of search result title links as standard HTML anchors. With this setting configured, you can open search results in new browser tabs using your browser's native right-click or long-press functionality.


 -   **[ServiceNow Otto for AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&family=zurich&ft:locale=en-US)**

ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. Name changes include but aren't limited to:

    -   Now Assist in AI Search is now ServiceNow Otto for AI Search.
    -   Now Assist Actions is now Actions.
    -   Now Assist Q&amp;A is now Knowledge base articles.
    -   Now Assist Multi-Content Response is now Summary.

 -   **[Generate multi-content synthesized responses](https://www.servicenow.com/docs/access?context=generate-multi-content-synthesized-sources&family=zurich&ft:locale=en-US)**

AI Search can now use multi-source synthesis to gather and combine information from any indexed source in your system.


 -   **[Improve search precision and contextual relevance with hybrid search](https://www.servicenow.com/docs/access?context=hybrid-search-ais&family=zurich&ft:locale=en-US)**

Beginning with Now Assist in AI Search 15.0, customers with Now Assist in AI Search installed can enable the new hybrid search mode. Hybrid search combines keyword-based search with semantic understanding to deliver more accurate and relevant search results, with fewer zero-result searches.


 -   **[Improve semantic search with third-party embedding models](https://www.servicenow.com/docs/access?context=ais-rag&family=zurich&ft:locale=en-US)**

Use custom and third-party embedding models supported by the AI Search RAG application to generate more accurate and relevant semantic search results.


 -   **[Filter external content search results by language](https://www.servicenow.com/docs/access?context=language-filtering-external-content&family=zurich&ft:locale=en-US)**

AI Search filters external content search results, displaying only results that contain content in languages relevant for the user's search. These languages include:

    -   The search user's session language
    -   The fallback language for the user's session language \(if configured\)
    -   The language of the global fallback locale \(if configured\)
-   **[Indexing support for variables in records on Catalog Item and child tables](https://www.servicenow.com/docs/access?context=variable-types-ais-index&family=zurich&ft:locale=en-US)**

Index searchable content from Multiple Choice and Select Box variables in records on the Catalog Item table and tables that extend it.

-   **[New display properties for Search Result EVAM cards](https://www.servicenow.com/docs/access?context=search-result-evam-card-opts&family=zurich&ft:locale=en-US)**

Search Result EVAM cards include new **customIcon**, **customIconSize**, **forceNewTab**, and **useAttachmentViewer** properties that you can use to modify display settings and behavior for search results.


</td></tr><tr><td>

Australia

</td><td>

-   **[Display search suggestion links as standard HTML anchors](https://www.servicenow.com/docs/access?context=display-search-suggestion-links-standard-html-anchors&family=australia&ft:locale=en-US)**

Preserve your search state in portal search and global/workspace search by configuring display of search suggestion links as standard HTML anchors. With this setting configured, you can open search suggestions in new browser tabs using your browser's native right-click or long-press functionality.

-   **[Display search result title links as standard HTML anchors](https://www.servicenow.com/docs/access?context=display-search-result-links-standard-html-anchors&family=australia&ft:locale=en-US)**

Preserve your search state in portal search and global/workspace search by configuring display of search result title links as standard HTML anchors. With this setting configured, you can open search results in new browser tabs using your browser's native right-click or long-press functionality.


 -   **[ServiceNow Otto for AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&family=australia&ft:locale=en-US)**

ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. Name changes include but aren't limited to:

    -   Now Assist in AI Search is now ServiceNow Otto for AI Search.
    -   Now Assist Action Genius Results are now Action Genius Results.
    -   Now Assist Q&amp;A Genius Results are now Knowledge base article Genius Results.
    -   Now Assist Multi-Content Response Genius Results are now Summary Genius Results.
-   **[MCP Server](https://www.servicenow.com/docs/access?context=mcp-platform-manager-landing&family=australia&ft:locale=en-US)**

AI Search capabilities are now available through the Model Context Protocol \(MCP\) Search tool category.


 -   **[Generate multi-content synthesized responses](https://www.servicenow.com/docs/access?context=generate-multi-content-synthesized-sources&family=australia&ft:locale=en-US)**

AI Search can now use multi-source synthesis to gather and combine information from any indexed source in your system.


 -   **[Multimodal captioning for attachments](https://www.servicenow.com/docs/access?context=activate-multimodal-captioning&family=australia&ft:locale=en-US)**

Multimodal captioning automatically generates searchable descriptive captions for images, tables, charts, and other visual elements in indexed attachments. Find attachments by searching for keywords from generated captions.


 -   **[Improve search precision and contextual relevance with hybrid search](https://www.servicenow.com/docs/access?context=hybrid-search-ais&family=australia&ft:locale=en-US)**

Beginning with Now Assist in AI Search 15.0, administrators on instances with Now Assist in AI Search installed can enable the new hybrid search mode. Hybrid search combines keyword-based search with semantic understanding to deliver more accurate and relevant search results, with fewer zero-result searches.

-   **[Configure AI Search as the source for Ask ServiceNow Otto® suggestions](https://www.servicenow.com/docs/access?context=configure-ai-search-source-ask-now-assist-suggestions&family=australia&ft:locale=en-US)**

Admins can configure the system to use AI Search as the source for Ask ServiceNow Otto® suggestions in enhanced chat. Making this change activates suggestion term highlighting in Ask ServiceNow Otto® and provides improvements such as wildcard searching and lemmatization for suggestions.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing AI Search features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Summary Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=zurich&ft:locale=en-US)**

If you have Now Assist in AI Search installed, Now Assist Multi-Content Response Genius Results are supported in global and workspace search. Activating Now Assist Multi-Content Response Genius Results in global or workspace search profiles overrides all other Genius Result configurations, so that global and workspace searches only display Genius Result answers from Now Assist Multi-Content Response Genius Results. Virtual Agent topic citations from Now Assist Multi-Content Response Genius Result answers in global or workspace search open the selected topic in the Now Assist panel so the user can continue their conversation on that topic.

-   **[Search Suggestions](https://www.servicenow.com/docs/access?context=search-suggestions-overview&family=zurich&ft:locale=en-US)**

Search administrators with the ais\_admin granular admin role can access all Search Suggestions tables. Assign search administrators this role to eliminate needless propagation of full admin access.

-   **[Gain insights into search behavior with a refreshed and updated Search Preview UI.](https://www.servicenow.com/docs/access?context=search-preview-ui-new&family=zurich&ft:locale=en-US)**

Preview search query results using settings from a search application configuration or a search profile. Choose between keyword and hybrid search modes. Display search results as individual EVAM cards or as a JSON-format search query response object, with search and syntax highlighting. Review search query behavior and results and specify search query settings with the new Summary, Genius Results, Details, and Profile admin tools.


 -   **Coral theme**

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.


 -   **[Consumer-grade search experience for search portals](https://www.servicenow.com/docs/access?context=viewing-search-results-ais&family=zurich&ft:locale=en-US)**

The search results page for search portals has been revised to offer a more intuitive and consistent experience. Navigation tabs have been replaced with source facet buckets. All search results now open in a new browser tab, preserving your search in the existing browser tab. Facet buckets now show minimum search result counts, reflecting results removed by late binding content security. Search terms are no longer highlighted in search results.

-   **[Consumer-grade search experience for global search and workspace search](https://www.servicenow.com/docs/access?context=using-ais-next-experience-app&family=zurich&ft:locale=en-US)**

The search results page for global search and workspace search has been revised to offer a more intuitive and consistent experience. Navigation tabs have been replaced with source facet buckets. All search results now open in a new browser tab, preserving your search in the existing browser tab. Facet buckets now show minimum search result counts, reflecting results removed by late binding content security. A new **glide.ui.ais.show\_all\_facets** system property enables you to display facets from all sources when no source is selected. \(The default behavior is to hide facets until a source is selected.\) Search terms are no longer highlighted in search results.

-   **[Sort facet buckets alphabetically](https://www.servicenow.com/docs/access?context=create-facet-ais&family=zurich&ft:locale=en-US)**

Override the default sorting of facet buckets by their search result counts and display them sorted alphabetically by their labels.

-   **[Improved display for grouped attachment search results](https://www.servicenow.com/docs/access?context=grouping-attachment-srch-results-ais&family=zurich&ft:locale=en-US)**

When grouped with their parent search results, attachment search results now appear in collapsed form to save space. If a parent search result includes more than three grouped attachments, you can use the new **Show more** and **Show less** links to control how many attachments are visible.


</td></tr><tr><td>

Australia

</td><td>

-   **[Summary Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=australia&ft:locale=en-US)**

If you have ServiceNow Otto for AI Search installed, ServiceNow Otto® Summary Genius Results are supported in global and workspace search. Activating ServiceNow Otto® Summary Genius Results in global or workspace search profiles overrides all other Genius Result configurations, so that global and workspace searches only display Genius Result answers from Summary Genius Results. Virtual Agent topic citations from ServiceNow Otto® Summary Genius Result answers in global or workspace search open the selected topic in the ServiceNow Otto® panel so the user can continue their conversation on that topic.

-   **[Search Suggestions](https://www.servicenow.com/docs/access?context=search-suggestions-overview&family=australia&ft:locale=en-US)**

Search administrators with the ais\_admin granular admin role can access all Search Suggestions tables. Assign search administrators this role to eliminate needless propagation of full admin access.

-   **[Gain insights into search behavior with a refreshed and updated Search Preview UI.](https://www.servicenow.com/docs/access?context=search-preview-ui-new&family=australia&ft:locale=en-US)**

Preview search query results using settings from a search application configuration or a search profile. Choose between keyword and hybrid search modes. Display search results as individual EVAM cards or as a JSON-format search query response object, with search and syntax highlighting. Review search query behavior and results and specify search query settings with the new Summary, Genius Results, Details, and Profile admin tools.


</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some AI Search features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some AI Search features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate AI Search.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Activation information**

AI Search is a ServiceNow AI Platform feature that is active by default.


</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

AI Search is a ServiceNow AI Platform feature that is active by default.


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for AI Search we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for AI Search we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Browser requirements**

For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn’t support Internet Explorer.


</td></tr><tr><td>

Australia

</td><td>

-   **Browser requirements**

For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn’t support Internet Explorer.


</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for AI Search, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for AI Search we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Localization information**

AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search features, such as stop words and synonyms, are available in many supported languages. For details of language support by feature, see [Internationalization support](https://www.servicenow.com/docs/access?context=international-language-support-ais&family=zurich&ft:locale=en-US).


</td></tr><tr><td>

Australia

</td><td>

-   **Localization information**

AI Search supports indexing and search in all languages offered by the ServiceNow AI Platform. Search features, such as stop words and synonyms, are available in many supported languages. For details of language support by feature, see [Internationalization support](https://www.servicenow.com/docs/access?context=international-language-support-ais&family=australia&ft:locale=en-US).


</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for AI Search we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   Index and search text and attachments from ServiceNow AI Platform tables and external document repositories.
-   Machine learning relevancy intelligently tunes search result relevancy scores based on previous search users' selections.
-   Semantic vector search and hybrid search modes find results that match the intent and context of your search.
-   Genius Results highlight the best answers for a search query and provide immediate access to relevant actions.
-   Content security preserves user access permissions for your searchable content.

 See [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

-   Index and search text and attachments from ServiceNow AI Platform tables and external document repositories.
-   Machine learning relevancy intelligently tunes search result relevancy scores based on previous search users' selections.
-   Semantic vector search and hybrid search modes find results that match the intent and context of your search.
-   Genius Results highlight the best answers for a search query and provide immediate access to relevant actions.
-   Content security preserves user access permissions for your searchable content.

 See [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-zurich-australia/rn-combined-intro.md)