Combined Employee Slate for ITSM release notes for upgrades from Zurich to Australia

---
title: Combined Employee Slate for ITSM release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for Employee Slate for ITSM from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/delta-zurich-australia/australia-zurich-employeeslateforitsm-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 4
breadcrumb: [Products combined by family]
---

# Combined Employee Slate for ITSM release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Employee Slate for ITSM from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Employee Slate for ITSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Employee Slate for ITSM to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Employee Slate for ITSM.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

-   **[Use](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US)**
    -   Send email notifications to keep you updated on your walk-in visit.
    -   Send email notifications when a user subscribes to a service to keep them informed of the subscription status.

 -   **[Tech Lounge services](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US)**

Join a walk-in queue or book an appointment using the Tech Lounge page.

-   **[Conversational assisted booking](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US)**

Complete a tech lounge appointment booking or reach the walk-up experience by making a request to Otto in natural language.


 -   **[Viewing outages and maintenance](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US)**

View active outages and upcoming scheduled maintenance directly on the Employee Slate for ITSM home page. Active outages appear first with a red accent, followed by scheduled maintenance with an amber accent. When no issues are active, the card displays an "All systems operational" state.

-   **[Service status page](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US)**

Open a dedicated Service Status page from the home page card to see an expanded view of all services and a detail page for each affected service.

-   **[Ask Otto outage summary](https://www.servicenow.com/docs/access?context=use-employee-works-itsm&family=australia&ft:locale=en-US)**

Select the new Ask Otto action on the Service Health banner to open an AI chat that automatically summarizes current active outages, without typing a question.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Employee Slate for ITSM features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Employee Slate for ITSM features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Employee Slate for ITSM features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Employee Slate for ITSM.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

Enable Employee Slate for ITSM by setting up Moveworks for Employee Slate and enabling the Employee Slate for ITSM plugin. For more information, see [Configure](https://www.servicenow.com/docs/access?context=configure-employeeworks-itsm&family=australia&ft:locale=en-US).


**Important:** Employee Slate for ITSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Employee Slate for ITSM we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Employee Slate for ITSM we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Employee Slate for ITSM, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Employee Slate for ITSM we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Employee Slate for ITSM we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

-   See active outages and scheduled maintenance directly on the Employee Slate for ITSM home page, without navigating to a separate page.
-   Investigate service status in more depth from a dedicated Service Status page.
-   Ask Otto to summarize current active outages in one select, directly from the home page banner.
-   Ask natural-language questions about outages -- by service, by outage number, or by date range -- and get a summarized answer with suggested follow-ups.
-   Check in for a walk-up visit to the tech lounge or schedule an in-person appointment directly from the home page with available time slots.
-   Ask Otto to request a tech lounge visit in natural language, and get routed to walk-in visit or a booking.

 See [Employee Slate for ITSM](https://www.servicenow.com/docs/access?context=employee-works-itsm&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-zurich-australia/rn-combined-intro.md)