Combined Now Assist in Document Intelligence release notes for upgrades from Zurich to Australia

---
title: Combined Now Assist in Document Intelligence release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for Now Assist in Document Intelligence from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/delta-zurich-australia/australia-zurich-nowassistindocumentintelligence-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 11
breadcrumb: [Products combined by family]
---

# Combined Now Assist in Document Intelligence release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Now Assist in Document Intelligence from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist in Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Now Assist in Document Intelligence to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Now Assist in Document Intelligence.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=zurich&ft:locale=en-US)**

The document and visual insights AI agent can recognize and provide citations for multiple attachments.


 -   **[Open document in a new tab](https://www.servicenow.com/docs/access?context=set-up-use-case-for-now-assist-document-intelligence&family=zurich&ft:locale=en-US)**

View a test document in a larger workspace on a separate browser tab during use case setup.

-   **[Image captioning in Knowledge Center](https://www.servicenow.com/docs/access?context=knowledge-center&family=zurich&ft:locale=en-US)**

Extract information from images to support accessibility captioning in knowledge base articles.

-   **[Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=zurich&ft:locale=en-US)**

Leverage features that enable you to use the document and visual insights AI agent with selected LLMs to upload files, extract information without a predefined use case, and display results in a dedicated document view.

    -   Select an LLM for the AI agent to use when processing documents and images.
    -   Now LLM Service is not an available option for LLM selection.
    -   Prompt the AI agent to upload a file to process.
    -   View the results of the AI agent actions in a document view screen.

 -   **[Document Intelligence for AI Skill Kit](https://www.servicenow.com/docs/access?context=add-document-intelligence&family=zurich&ft:locale=en-US)**

Use document and visual intelligence to leverage extraction, question answering, and summarization capabilities for a skill created with AI Skill Kit.

-   **[Language model selection](https://www.servicenow.com/docs/access?context=languages-supported-now-assist-document-intelligence&family=zurich&ft:locale=en-US)**

Select the language for a use case to help the optical character recognition \(OCR\) model to detect text in the document and image files.

-   **[Image mode selection for use cases](https://www.servicenow.com/docs/access?context=set-up-use-case-for-now-assist-document-intelligence&family=zurich&ft:locale=en-US)**

Turn on image mode to process images more efficiently for use cases that use a multimodal AI model.

-   **[Model provider flexibility at the use case level](https://www.servicenow.com/docs/access?context=llms-now-assist-document-intelligence&family=zurich&ft:locale=en-US)**

Choose a model provider at the use case level, including a Now Assist default option that uses the instance-level model selected in AI Control Tower.

-   **[Information extraction for Operational Sustainability Risk Management](https://www.servicenow.com/docs/access?context=filter-citations-and-authority-documents-for-esg&family=zurich&ft:locale=en-US)**

Extract ESG-related information from invoices to support Operational Sustainability Risk Management initiatives and regulatory compliance.

-   **[Improved security for the document and visual insights AI agent](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=zurich&ft:locale=en-US)**

Enable access control lists \(ACLs\) to improve the security for the document and visual insights AI agent. ACLs provide you with the capability to run AI agents and agentic workflow executions either as a dynamic user or an AI user.

The document and visual insights AI agent and its skills are classified as a worker or helper agent. A worker can act as an AI user with different privileges than the human user. A helper only has the privileges of a human user.


 -   **[New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US)**

Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.


</td></tr><tr><td>

Australia

</td><td>

-   **[ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US)**

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

    -   Foundation: AI basics to deliver insights
    -   Advanced: AI to boost productivity across relevant use cases
    -   Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.


 -   **[Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=australia&ft:locale=en-US)**

The document and visual insights AI agent can recognize and provide citations for multiple attachments.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Now Assist in Document Intelligence features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Updated banner in the extraction review panel](https://www.servicenow.com/docs/access?context=document-intelligence-workspace-with-now-assist&family=zurich&ft:locale=en-US)**

Changed the label in the extraction review panel banner from Document Q&amp;A to Extracted data.


 -   **[Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=zurich&ft:locale=en-US)**

Tools used by the document and visual insights AI agent are consolidated to improve performance.

-   **[Changes to limitations](https://www.servicenow.com/docs/access?context=now-assist-document-intelligence-limitations&family=zurich&ft:locale=en-US)**

The file size limit for uploading a file using the attachment summarization feature is changed from 10MB to 20MB.

-   **[Document Intelligence for AI Skill Kit](https://www.servicenow.com/docs/access?context=add-document-intelligence&family=zurich&ft:locale=en-US)**

The document and visual intelligence capabilities used to leverage extraction, question answering, and summarization capabilities for skills created with AI Skill Kit are available to users with the appropriate role\(s\).

-   **[Now Assist in Document Intelligence skills are now turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US)**

The new default behavior works as follows:

    -   New customers: When you install a Now Assist product, designated skills are turned on automatically.
    -   Existing customers who are upgrading: Any previously unconfigured skill is turned on automatically \(the skill was never configured and turned on, then turned off again\). Previously configured skills that were turned on, then off, remain inactive.

 -   **[Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US)**

Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview &amp; New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710).


 -   **[Changes to limitations](https://www.servicenow.com/docs/access?context=now-assist-document-intelligence-limitations&family=zurich&ft:locale=en-US)**

The page count limit decreases to 20 pages per file for an extraction based on a use case with a table defined.

-   **[Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US)**

Agentic workflows and AI agents included with your applications require additional security configuration. If you select **Users with selected roles** for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add.


 -   **[Usability changes for the Extract information from documents skill](https://www.servicenow.com/docs/access?context=docintel-exploring-now-assist&family=zurich&ft:locale=en-US)**

Various features for the Extract information from documents skill are updated to unify the experience for data extraction and document Q&amp;A.

    -   The Extract information from documents skill has been added to the list of Platform skills in the AI Admin Hub console to incorporate both the Document extraction and the Document Q&amp;A skills.
    -   In the use case setup, the panel for defining a field displays the options for **Field**, **Question**, and **Table**.
    -   Table columns defined for a use case are displayed in a group in the fields list on the use case page.
    -   The Document Intelligence workspace displays the fields, tables, and questions in the same review panel.

 -   **[Merged skills](https://www.servicenow.com/docs/access?context=now-assist-document-extraction&family=zurich&ft:locale=en-US)**

Document data extraction and document Q&amp;A capabilities are available in a single Extract information from documents skill.

    -   The Extract information from documents skill is available in the list of Platform skills in the AI Admin Hub console.
    -   Data extraction and document Q&amp;A capabilities can be set up for the same use case.
    -   Agents can review the AI predictions for the fields, tables, and questions in the same task.
-   **[Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=zurich&ft:locale=en-US)**

Leverage added tools that enable the AI agent to display the extracted data and to look up existing use cases or create use cases based on descriptions and document attachments.

-   **[Changes to limitations](https://www.servicenow.com/docs/access?context=now-assist-document-intelligence-limitations&family=zurich&ft:locale=en-US)**

The limitations set for Now Assist in Document Intelligence properties are updated to support processing larger documents.

    -   DOCX files are supported for information extraction.
    -   The page count limit is 200 pages per file If image mode is turned off for the use case. If image mode is turned on, the page count limit is 10 pages per file.
    -   The file size limit is 20 MB.

 -   **Coral theme**

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.


</td></tr><tr><td>

Australia

</td><td>

-   **[Updated banner in the extraction review panel](https://www.servicenow.com/docs/access?context=document-intelligence-workspace-with-now-assist&family=australia&ft:locale=en-US)**

Changed the label in the extraction review panel banner from Document Q&amp;A to Extracted data.


 -   **[Now Assist in Document Intelligence skills are now turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=australia&ft:locale=en-US)**

The new default behavior works as follows:

    -   New customers: When you install a Now Assist product, designated skills are turned on automatically.
    -   Existing customers who are upgrading: Any previously unconfigured skill is turned on automatically \(the skill was never configured and turned on, then turned off again\). Previously configured skills that were turned on, then off, remain inactive.

 -   **[Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=australia&ft:locale=en-US)**

Tools used by the document and visual insights AI agent are consolidated to improve performance.

-   **[Changes to limitations](https://www.servicenow.com/docs/access?context=now-assist-document-intelligence-limitations&family=australia&ft:locale=en-US)**

The file size limit for uploading a file using the attachment summarization feature is changed from 10MB to 20MB.

-   **[Add a tool](https://www.servicenow.com/docs/access?context=add-a-tool&family=australia&ft:locale=en-US)**

Document and visual intelligence capabilities used to leverage extraction, question answering, and summarization for skills created with AI Skill Kit is available to users with the appropriate role\(s\).


</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Now Assist in Document Intelligence features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Now Assist in Document Intelligence features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   The Document extraction skill has been removed from the list of Platform skills in the AI Admin Hub console.

 -   The Document Q&amp;A skill has been removed from the list of Platform skills in the AI Admin Hub console.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Now Assist in Document Intelligence.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Activation information**

Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available:

    -   For more information, see [Configure](https://www.servicenow.com/docs/access?context=docintel-configuring-now-assist&family=zurich&ft:locale=en-US).


**Important:** Now Assist in Document Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

Now Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following plugins are available:

    -   For more information, see [Configure](https://www.servicenow.com/docs/access?context=docintel-configuring-now-assist&family=australia&ft:locale=en-US).


**Important:** Now Assist in Document Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Additional requirements**

Now Assist in Document Intelligence requires the installation of the Document Intelligence application \(sn\_docintel\) and at least one Now Assist product.


</td></tr><tr><td>

Australia

</td><td>

-   **Additional requirements**

Now Assist in Document Intelligence requires the installation of the Document Intelligence application \(sn\_docintel\) and at least one Now Assist product.


</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Now Assist in Document Intelligence, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Accessibility information**
    -   **Dark theme**

The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Now Assist in Document Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Localization information**
    -   **[Support for files in multiple languages](https://www.servicenow.com/docs/access?context=languages-supported-now-assist-document-intelligence&family=zurich&ft:locale=en-US)**

Process files with text in multiple languages, including Simplified Chinese and Japanese.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Now Assist in Document Intelligence we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

[Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US)

-   View citations for multiple attachments using the document and visual insights AI agent.
-   Create skills with data extraction, question answering, and summarization capabilities using document and visual intelligence in Now Assist Skill Kit.
-   Now Assist in Document Intelligence skills are now turned on by default.

 [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US)

-   Review changes to Now Assist usage measurement.

 [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US)

-   View a test document in a larger workspace on a separate browser tab during use case setup.
-   Use the document and visual insights AI agent to upload files, extract information without a predefined use case using a selected LLM, and display the results in a dedicated document view.
-   Additional role configuration required for agentic workflows and AI agents included with your applications.

 [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US)

-   Leverage document data extraction and document Q&amp;A capabilities in a single Extract information from documents skill.
-   Create skills with data extraction, question answering, and summarization capabilities by using document and visual intelligence in AI Skill Kit.
-   Choose the language for a use case to help the optical character recognition \(OCR\) model better detect the text to extract from your files.
-   Extract information from files with text written in Simplified Chinese or Japanese.
-   Extract information from documents for Operational Sustainability Management \(Operational Sustainability Risk Management\) workflows.

 [Early Availability](https://www.servicenow.com/docs/access?context=zurich-all-other-fixes&family=zurich&ft:locale=en-US)

-   Use Google Gemini and Anthropic Claude as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.

 See [Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

[Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US)

-   Now Assist in Document Intelligence skills are now turned on by default.

 [Early Availability](https://www.servicenow.com/docs/access?context=australia-all-other-fixes&family=australia&ft:locale=en-US)

-   View citations for multiple attachments using the document and visual insights AI agent.
-   Create skills with data extraction, question answering, and summarization capabilities using document and visual intelligence in Now Assist Skill Kit.

 See [Now Assist in Document Intelligence \(Legacy\)](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-zurich-australia/rn-combined-intro.md)