Combined Product Support for Technology release notes for upgrades from Zurich to Australia
Consolidated page of all release notes for Product Support for Technology from Zurich to Australia.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Product Support for Technology release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Product Support for Technology to Australia
Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, new features were introduced for Product Support for Technology.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
Use Service Delivery Overview L1 menu to access the analytics dashboards. The Service Delivery Overview enables you to access charts and summary data on metrics such as proactive cases, account escalations, SLAs, channels used, core KPIs, and more. The Service Delivery Overview page is available in Service Operations Workspace in all releases. For CSM/FSM Configurable Workspace, it is available only in the Zurich and Australia releases. Use the customer impact tab in the incident, change, and problem case records. This tab shows key metrics and insights across customer accounts, reactive cases, and install base items. It improves visibility and streamline decision-making during PSEW processes. You can also generate proactive cases and communicate with customers or consumers. |
Between your current release family and Australia, some changes were made to existing Product Support for Technology features.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. The Service Delivery Overview L1 menu is added to the Service Operations Workspace and CSM/FSM Configurable Workspace. |
Between your current release family and Australia, some Product Support for Technology features or functionality were removed.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Between your current release family and Australia, some Product Support for Technology features or functionality were deprecated.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
|
Review information on how to activate Product Support for Technology.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
Install Product Support for Technology and Proactive Service Experience Workflows by requesting them from the ServiceNow® Store. Important: Product Support for Technology is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
If any additional requirements were introduced or changed for Product Support for Technology we have noted them here.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If any specific browser requirements were introduced or changed for Product Support for Technology we have noted them here.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
Review details on accessibility information for Product Support for Technology, such as specific requirements or compliance levels.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If there are specific localization considerations for Product Support for Technology we have noted them here.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
No updates for this release. |
If there are specific highlight considerations for Product Support for Technology we have noted them here.
|
Release |
Release notes |
|---|---|
|
Zurich |
No updates for this release. |
|
Australia |
Australia Early Availability
See Product Support for Technology for more information. |
--- title: Combined Product Support for Technology release notes for upgrades from Zurich to Australia description: Consolidated page of all release notes for Product Support for Technology from Zurich to Australia. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/delta-zurich-australia/australia-zurich-productsupportfortechnology-release-notes.html release: australia topic_type: reference last_updated: "2026-11-06" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- # Combined Product Support for Technology release notes for upgrades from Zurich to Australia Consolidated page of all release notes for Product Support for Technology from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Product Support for Technology release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. **Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Product Support for Technology to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## New features Between your current release family and Australia, new features were introduced for Product Support for Technology. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> - **[Service delivery overview](https://www.servicenow.com/docs/access?context=account-360-analytics-dashboard&family=australia&ft:locale=en-US)** Use Service Delivery Overview L1 menu to access the analytics dashboards. The Service Delivery Overview enables you to access charts and summary data on metrics such as proactive cases, account escalations, SLAs, channels used, core KPIs, and more. The Service Delivery Overview page is available in Service Operations Workspace in all releases. For CSM/FSM Configurable Workspace, it is available only in the Zurich and Australia releases. - **[Customer impact tab](https://www.servicenow.com/docs/access?context=enhance-customer-impact-visibility-psew-process&family=australia&ft:locale=en-US)** Use the customer impact tab in the incident, change, and problem case records. This tab shows key metrics and insights across customer accounts, reactive cases, and install base items. It improves visibility and streamline decision-making during PSEW processes. You can also generate proactive cases and communicate with customers or consumers. </td></tr></tbody> </table>## Changes Between your current release family and Australia, some changes were made to existing Product Support for Technology features. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> - **[Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US)** The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. - **[Service delivery overview](https://www.servicenow.com/docs/access?context=account-360-analytics-dashboard&family=australia&ft:locale=en-US)** The Service Delivery Overview L1 menu is added to the Service Operations Workspace and CSM/FSM Configurable Workspace. </td></tr></tbody> </table>## Removed Between your current release family and Australia, some Product Support for Technology features or functionality were removed. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Deprecations Between your current release family and Australia, some Product Support for Technology features or functionality were deprecated. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> - The **Analytics** tab is removed from the customer account view. - The **Notify Customers** UI action is removed from the case record. </td></tr></tbody> </table>## Activation information Review information on how to activate Product Support for Technology. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> - **Activation information** Install Product Support for Technology and Proactive Service Experience Workflows by requesting them from the ServiceNow® Store. **Important:** Product Support for Technology is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. </td></tr></tbody> </table>## Additional requirements If any additional requirements were introduced or changed for Product Support for Technology we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Browser requirements If any specific browser requirements were introduced or changed for Product Support for Technology we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Accessibility information Review details on accessibility information for Product Support for Technology, such as specific requirements or compliance levels. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Localization information If there are specific localization considerations for Product Support for Technology we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> No updates for this release. </td></tr></tbody> </table>## Highlight information If there are specific highlight considerations for Product Support for Technology we have noted them here. <table class="custom-rows"><thead><tr><th class="filter"> Release </th><th> Release notes </th></tr></thead><tbody><tr><td> Zurich </td><td> No updates for this release. </td></tr><tr><td> Australia </td><td> Australia Early Availability - Use analytics dashboards on the Service Delivery Overview page to improve usability and operational visibility. - Use the customer impact tab to improve operational clarity, reduce navigation time, and manage the Proactive Service Experience Workflows \(PSEW\) processes. See [Product Support for Technology](https://www.servicenow.com/docs/access?context=assurance-workflows&family=australia&ft:locale=en-US) for more information. </td></tr></tbody> </table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-zurich-australia/rn-combined-intro.md)
| title | Combined Product Support for Technology release notes for upgrades from Zurich to Australia |
| description | Consolidated page of all release notes for Product Support for Technology from Zurich to Australia. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/delta-zurich-australia/australia-zurich-productsupportfortechnology-release-notes.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-11-06 |
| reading_time_minutes | 3 |
| breadcrumb | Products combined by family |