Add personal notes

---
title: Add personal notes
description: Using personal notes agents can record information that remains private and is not visible to other agents working on that case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/add-pn-aws.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Agent Workspace for HR Case Management contextual side panel, Use, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Add personal notes

Using personal notes agents can record information that remains private and is not visible to other agents working on that case.

## Before you begin

Role required: sn\_hr\_core.case\_writer

## About this task

Unlike working notes, which are accessible to all agents assigned to a case, personal notes provide a secure way to document sensitive information that shouldn't be shared with the broader team. For example, when managing Employee Relations cases, agents can use personal notes to document confidential details.\[Omitted image "personal-notes-aws.png"\] Alt text: Personal Notes panel in contextual side panel showing text entry field and add file option

## Procedure

1.  Navigate to **All** > **HR Case Management** > **Agent Workspace for HR Case Management**.

2.  Select the **Lists** icon \(\[Omitted image "agent-ws-hr-list-icon.png"\] Alt text:\).

3.  Select an HR case.

4.  In the Contextual Side Panel, select the **Personal Notes** icon\( \[Omitted image "personal-notes.png"\] Alt text:\).

    The case must be in ready, work in progress, or awaiting acceptance state.

5.  Enter your notes.

6.  Select **+Add file** to add an attachment.