Create a case in Agent Workspace for HR Case Management

task australia Updated Sep 10, 2026 1 min read agent-ws-configurable-hr-create-case.md

Raw file servicenow.com

Create a new HR case in Agent Workspace for HR Case Management.

Before you begin

Role required: sn_hr_core.case_writer[Omitted video] Description: Create a case in Agent Workspace

Procedure

Navigate to All > HR Case Management > Agent Workspace for HR Case Management.
To create an HR case, select the Add icon (plus sign).
In the search field, enter a name, partial name, or case number.

Searching for an employee helps to verify that you are creating a case for the correct person.

Note:
- You can search for or create cases for inactive users in Agent Workspace for HR Case Management.
- If your company uses Employee Relations, you can select the Skip verification link to create an ER case without identifying an Opened for person. For more information on Employee Relations, see Create an Employee Relations case in Core UI.
Select Next.
On the form, fill in the fields.

For more information, see Create a case form.
Select Create case.

If the case being created has the same subject person, HR service, and if the case is created within three days (configurable from HR Administration/Properties), a warning appears that a similar case might already exist. You can choose to Create new case or Cancel.

Note: For information on the sn_hr_core.duplicate_hr_case_time_out property, see HR properties.

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---
title: Create a case in Agent Workspace for HR Case Management
description: Create a new HR case in Agent Workspace for HR Case Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/agent-ws-configurable-hr-create-case.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Create a case in Agent Workspace for HR Case Management

Create a new HR case in Agent Workspace for HR Case Management.

## Before you begin

Role required: sn\_hr\_core.case\_writer\[Omitted video\] Description: Create a case in Agent Workspace

## Procedure

1. Navigate to **All** &gt; **HR Case Management** &gt; **Agent Workspace for HR Case Management**.

2. To create an HR case, select the **Add** icon \(plus sign\).

3. In the search field, enter a name, partial name, or case number.

Searching for an employee helps to verify that you are creating a case for the correct person.

**Note:**

- You can search for or create cases for inactive users in Agent Workspace for HR Case Management.
- If your company uses **Employee Relations**, you can select the **Skip verification** link to create an ER case without identifying an Opened for person. For more information on Employee Relations, see [Create an Employee Relations case in Core UI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/create-hr-employee-relations.md).
4. Select **Next**.

5. On the form, fill in the fields.

For more information, see [Create a case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/agent-workspace-for-hr-case-management/case-creation-form-aws.md).

6. Select **Create case**.

If the case being created has the same subject person, HR service, and if the case is created within three days \(configurable from HR Administration/Properties\), a warning appears that a similar case might already exist. You can choose to **Create new case** or **Cancel**.

**Note:** For information on the sn\_hr\_core.duplicate\_hr\_case\_time\_out property, see [HR properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/t_HRProperties.md).