Bulk case request form

reference australia Updated Sep 10, 2026 1 min read bulk-case-request-form.md
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The bulk case request form provides information to create a bulk case request to enable the creation of the same type of HR cases.

Field

Description

Number

Automatically generated bulk case request number.

Name

Name describing the bulk case request.

HR service

HR service associated with the bulk case request.

Status

Status of the bulk case request.The bulk case request statuses are:

  • Draft - The default status.
  • Ready - A user segment group has been created for the bulk case request.
  • In progress - The request is in the bulk case request creation process.

Create parent case

Option to create a parent case that is associated with the bulk cases.

Opened by

Name of the user creating the bulk case request.

Selected user count

Number of users selected for the bulk case request. The value of this field is taken from the user selection field while creating a user group segment.

Requested time

Date and time your bulk case request was submitted to create cases. The value of this field is auto-populated upon creation of the user segment group.

**Parent Topic:**[Agent Workspace for HR Case Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/agent-workspace-for-hr-case-management/agent-ws-reference.md)

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Create a case form

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