Enhance search criteria

---
title: Enhance search criteria
description: Narrow the search criteria by specifying the column against which you want users to be searched. When an HR agent searches for a user while creating a case, provide more accurate search results.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/enhance-case-search.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create a case in Agent Workspace for HR Case Management, Use, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Enhance search criteria

Narrow the search criteria by specifying the column against which you want users to be searched. When an HR agent searches for a user while creating a case, provide more accurate search results.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **HR Administration** > **Case Creation Configuration**.

2.  Enable the **Force partial search** option.

3.  In priority table name, select a table.

4.  In priority column, select a column on which you want to apply the search first.

    For example, assume you have select last name in priority column. When an HR agent searches for an employee, search is first performed on the last name and then on the other columns.