Use Guided Tours in Agent Workspace for HR Case Management

---
title: Use Guided Tours in Agent Workspace for HR Case Management
description: Use Guided Tours in Agent Workspace for HR Case Management to get instructions on how to perform a task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/guided-tour-aws.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Explore, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Use Guided Tours in Agent Workspace for HR Case Management

Use Guided Tours in Agent Workspace for HR Case Management to get instructions on how to perform a task.

## Before you begin

Role required: sn\_hr\_core.writer

## About this task

Guided Tours help train and onboard users within the workspace. Each tour is designed to provide an overview, guide you through a task, or complete a process. If needed, administrators can create more tours. For more information, see [Guided Tours](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/guided-tours.md).

When you visit a page that has a guided tour for the first time, a welcome screen appears. You can choose to either begin the tour or skip the tour. The tour can be revisited from the Help Center menu.

## Procedure

1.  Navigate to **All** > **HR Case Management** > **Agent Workspace for HR Case Management**.

2.  Navigate to one of the following pages:

    -   Home page
    -   List page
3.  Select the **Show help** icon \(\[Omitted image "help\_question\_mark\_icon.png"\] Alt text: Help or question mark icon\).​

4.  Select the **Pin Help Center menu** icon \[Omitted image "pol-nav-pin.png"\] to pin the Help Center side panel on the page.

5.  Select **Take a Tour**​.

6.  Take the necessary action and select **Next** to progress through the tour.

    For ending the tour at any point, you can select **End Tour** in the side panel or select the **Close** button in the pop-up window and confirm to end the tour.

7.  Select **Done** after the tour is ended​.