Using the activity stream in Agent Workspace for HR Case Management

---
title: Using the activity stream in Agent Workspace for HR Case Management
description: Use the activity stream section of Agent Workspace for HR Case Management to document work notes \(private\) or comments, respond to emails, or view the state of the HR case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/hr-agent-ws-activity-stream.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Using the activity stream in Agent Workspace for HR Case Management

Use the activity stream section of Agent Workspace for HR Case Management to document work notes \(private\) or comments, respond to emails, or view the state of the HR case.

## Before you begin

Role required: sn\_hr\_core.case\_writer

## Procedure

1.  Navigate to **All** > **HR Case Management** > **Agent Workspace for HR Case Management**.

2.  In the Compose section, select **Comments** \(visible to subject person\) or **Work notes** \(not visible to subject person\).

3.  Type your inputs in the space provided.

4.  Select **Post Comments**.

    **Note:** There is also a **Comments/Worknotes** section at the bottom, left side of the form. This section is turned off by default, but can be used to enter text by clicking the accordion icon \(\[Omitted image "playbook-accordion-icon.png"\] Alt text: Accordion icon\). After entering text, select **Save**.