Creating a case from an HR case

---
title: Creating a case from an HR case
description: Create additional cases directly from the HR case you're working on in the Agent Workspace for HR Case Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/hr-agent-ws-add-case.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using the More icon in Agent Workspace for HR Case Management, Use, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Creating a case from an HR case

Create additional cases directly from the HR case you're working on in the Agent Workspace for HR Case Management.

## Before you begin

Role required: sn\_hr\_core.case\_writer

A convenient and time saving feature of Agent Workspace for HR Case Management is having everything you need as an HR agent in one place.

To create a case, you don't have to leave a case you're working on and try to find it later. Create another HR case from:

-   an HR case you're viewing.
-   an HR profile that displays on the case you're viewing.

## Procedure

1.  Navigate to **All** > **HR Case Management** > **Agent Workspace for HR Case Management**.

2.  Select a case from which you want to create additional case.

3.  Select the \[Omitted image "more-icon.png"\] Alt text: More Actions icon icon at the top right hand corner of the Details tab.

4.  Select **Create Additional Case**.

5.  In the new tab, search by name or case number to verify the employee requesting this case.

6.  Select **Next**.

7.  Enter the details like COE, HR Service and Opened for.

8.  Select **Create case**.