Create a lifecycle event case using Agent Workspace for HR Case Management

---
title: Create a lifecycle event case using Agent Workspace for HR Case Management
description: Create lifecycle event cases in Agent Workspace to manage employee transitions such as new hire onboarding, transfers, and offboarding.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/hr-agent-ws-create-ls.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Lifecycle event cases in Agent Workspace for HR Case Management, Use, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Create a lifecycle event case using Agent Workspace for HR Case Management

Create lifecycle event cases in Agent Workspace to manage employee transitions such as new hire onboarding, transfers, and offboarding.

## Before you begin

Role required: sn\_hr\_le.case\_writer

## Procedure

1.  Navigate to **All** > **HR Case Management** > **Agent Workspace for HR Case Management**.

2.  From the Lifecycle Events Cases list, select the **New** button.

    Alternatively, select the Add New icon \(\[Omitted image "IconCreateRecordMenu.png"\] Alt text: Add New icon\) and select **HR Case**.

3.  Enter an employee name or case number.

4.  Verify that the employee is the correct person for the case.

5.  Enter **New Hire Onboarding** in the **HR service** field.

6.  Select **Create Case**.

7.  Select **Ready for Work**.

    The **State** changes to **Ready**. In the Details section, the **Assignment group** and **Assigned to** fields populate based on your case assignment rules or HR case template. For more information, see [Assignment and matching rules in HR]() and [HR templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/hr-template-configuration.md).