Send an email notification after reassignment

---
title: Send an email notification after reassignment
description: After you reassign an agent to an HR case, you can send an email to notify the agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/hr-agent-ws-email-reassignment.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Sending an email in Agent Workspace for HR Case Management, Use, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Send an email notification after reassignment

After you reassign an agent to an HR case, you can send an email to notify the agent.

## Before you begin

Role required: sn\_hr\_core.case\_writer

## Procedure

1.  Navigate to **All** > **HR Case Management** > **Agent Workspace for HR Case Management**.

2.  Select a case for which you want to send an email.

3.  Select the Search icon \(\[Omitted image "magnifying-glass.png"\] Alt text: Lookup using list icon\) next to the **Assigned to** field.

4.  Select an agent.

5.  Select the Open record icon \(\[Omitted image "icon-global-search.png"\] Alt text: Open Record icon\) next to the agent's name.

    The agent's details are opened in a new tab.

6.  In the Email field, select the Email icon \(\[Omitted image "envelope-outline.png"\] Alt text: Email icon\).

7.  Add a **Subject** line and compose the mail in the space provided.

8.  Select **Send**.