Create a reminder in Agent Workspace for HR Case Management

task australia Updated Sep 10, 2026 1 min read hr-agent-ws-reminder.md

Raw file servicenow.com

Create reminders for HR cases or tasks to receive notifications for follow-up actions by a specific date.

Before you begin

Role required: sn_hr_core.case_writer

Procedure

Navigate to All > HR Case Management > Agent Workspace for HR Case Management.
Find the case you for which you want to add a reminder.

For more information on finding an HR case, see Using Agent Workspace for HR Case Management.
Select the [Omitted image "EllipsisIcon.png"] Alt text: More icon more icon.
Select Set reminder.

Fill in the fields.

Field	Description
Short description	Text that describes the reminder.
Date time	The date and time on which you want to receive the reminder.
Task	The task or case associated with the reminder. Automatically appears based on the case or task you have displayed when creating the reminder.
User	The name of the logged in user that created the reminder.
Reminder	Status of the reminder.

Select Save.

You can view your reminders from the HR case list, by scrolling down and selecting Reminders.

Note:
- When alert is activated, a number appears inside the Notifications icon ([Omitted image "notification-icon.png"] Alt text: Notifications icon) and the notifications message scrolls across the screen to remind you.
- Reminder notifications appear only to the user who has set the reminders.

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---
title: Create a reminder in Agent Workspace for HR Case Management
description: Create reminders for HR cases or tasks to receive notifications for follow-up actions by a specific date.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/hr-agent-ws-reminder.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using the More icon in Agent Workspace for HR Case Management, Use, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Create a reminder in Agent Workspace for HR Case Management

Create reminders for HR cases or tasks to receive notifications for follow-up actions by a specific date.

## Before you begin

Role required: sn\_hr\_core.case\_writer

## Procedure

1.  Navigate to **All** &gt; **HR Case Management** &gt; **Agent Workspace for HR Case Management**.

2.  Find the case you for which you want to add a reminder.

    For more information on finding an HR case, see [Using Agent Workspace for HR Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/agent-workspace-for-hr-case-management/agent-ws-hr-case-mgmt-use.md).

3.  Select the \[Omitted image "EllipsisIcon.png"\] Alt text: More icon more icon.

4.  Select **Set reminder**.

5.  Fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Short description|Text that describes the reminder.|
    |Date time|The date and time on which you want to receive the reminder.|
    |Task|The task or case associated with the reminder. Automatically appears based on the case or task you have displayed when creating the reminder.|
    |User|The name of the logged in user that created the reminder.|
    |Reminder|Status of the reminder.|

6.  Select **Save**.

    You can view your reminders from the HR case list, by scrolling down and selecting **Reminders**.

    **Note:**

    -   When alert is activated, a number appears inside the Notifications icon \(\[Omitted image "notification-icon.png"\] Alt text: Notifications icon\) and the notifications message scrolls across the screen to remind you.
    -   Reminder notifications appear only to the user who has set the reminders.