Use response templates in HR cases or tasks

---
title: Use response templates in HR cases or tasks
description: Use response templates as reusable messages that you can copy and paste into the comments or work notes for an HR case or task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/hr-agent-ws-using-response-template.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Response templates in Agent Workspace for HR Case Management, Agent Workspace for HR Case Management contextual side panel, Use, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Use response templates in HR cases or tasks

Use response templates as reusable messages that you can copy and paste into the comments or work notes for an HR case or task.

## Before you begin

Role required: sn\_hr\_core.case\_writer

## Procedure

1.  Navigate to **All** > **HR Case Management** > **Agent Workspace for HR Case Management**.

2.  Select the **Lists** icon \(\[Omitted image "agent-ws-hr-list-icon.png"\] Alt text: Lists icon\).

3.  Select an HR case or task.

<table id="choicetable_a5l_fjh_1cc"><thead><tr><th align="left" id="d313829e83">

Item

</th><th align="left" id="d313829e86">

Steps

</th></tr></thead><tbody><tr><td id="d313829e92">

**HR case**

</td><td>

1.  Select **All HR cases** &gt; **Assigned to me**.
2.  Select the HR case.


</td></tr><tr><td id="d313829e119">

**HR task**

</td><td>

1.  Select **HR tasks** &gt; **Assigned to me**.
2.  Select the HR task.


</td></tr></tbody>
</table>4.  From the contextual side panel, select the Response templates icon \(\[Omitted image "response-template-icon.png"\] Alt text: Response template icon\).

5.  Select the View response templates icon \(\[Omitted image "view-response-templates.png"\] Alt text: View response templates icon\) to display templates based on the language preference of the selected user.

    For example, only response templates in the French language are displayed to the **assigned to** user because French has been selected in the **Language** field in the user profile of **assigned to**.

6.  Select the response template.

7.  Select the **Copy to clipboard** button and paste the text in the **Comments/Worknotes** area.

8.  Select **Post Comments**.

    The reused message is visible under the **Comments/Worknotes** section to the subject person.