Review users in a user segment group

---
title: Review users in a user segment group
description: After creating a user group segment, review and edit users before you create cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/manage-group-aws.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create a bulk case request using Agent Workspace for HR Case Management, Use, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Review users in a user segment group

After creating a user group segment, review and edit users before you create cases.

## Before you begin

Role required: sn\_hr\_core\_admin

## Procedure

1.  Navigate to **All** > **HR Case Management** > **Agent Workspace for HR Case Management**.

2.  Select the Lists icon \(\[Omitted image "agent-ws-hr-list-icon.png"\] Alt text: Lists icon\).

3.  Select the **Bulk case requests** tab.

4.  Select the bulk case request.

5.  Select the **User segment group** tab.

6.  Select the user segment group.

7.  Select the **User segments** tab.

8.  Review the list of users that meet the criteria.

    The case creation statuses are:

    -   Included: The user matches the filter criteria and a case will be created for the user.
    -   Excluded: The user does not match the criteria and a case will not be created.
    -   Duplicate: The user is listed multiple times.
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Review result

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Action

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**Some user statuses must be modified**

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1.  In the **Status** column for the user whose status you want to change, select the Status value.
2.  Select the new status.
3.  Select **Save**.


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