Configure HR Playbook activity overrides

---
title: Configure HR Playbook activity overrides
description: Create optional activity overrides for the default behavior of activities in your HR playbook.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/playbook-hr-act-overrides-config.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [HR Playbook Experience, Setting up HR Service Delivery Playbook, HR Service Delivery Playbook, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Configure HR Playbook activity overrides

Create optional activity overrides for the default behavior of activities in your HR playbook.

## Before you begin

Role required: sn\_hr\_ws.admin

**Note:** Activity overrides are affected by the system property **sn\_hr\_agent\_ws.use\_uib\_playbook\_card\_config**.

If this system property is true, Agent Workspace for HR Case Management Playbook Card Configurations are used, and it's activity overrides will apply. If this system property is false, which is the default value, Classic HR Service Delivery Agent Workspace Playbook Card Configurations are used, and it's activity overrides will apply.

You can also access Playbook Activity Overrides from Playbook Experiences. See [Configure HR Playbook Experiences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/agent-workspace-for-hr-case-management/playbook-hr-experiences-config.md).

## Procedure

1.  Navigate to **All** > **Playbook Experience** > **Activity Overrides**.

2.  Select an activity override or **New**.

3.  After editing or creating, select **Update** or **Submit**.