Configure HR Playbook Experiences
task australia Updated Sep 10, 2026 1 min read playbook-hr-experiences-config.md
Use Playbook Experiences to modify the default playbook experience configurations.
Before you begin
Role required: sn_hr_ws.admin
Note: To make changes, clone the HR Playbook Experience record first.
Procedure
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Navigate to All > Playbook Experience > Playbook Experiences.
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Select HR Playbook.
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Select the Playbook Configurations tab and select true.
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Select the Playbook Activity Overrides tab and an activity override.
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After editing or creating, select Update or Submit.
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--- title: Configure HR Playbook Experiences description: Use Playbook Experiences to modify the default playbook experience configurations. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/playbook-hr-experiences-config.html release: australia product: Agent Workspace for HR Case Management classification: agent-workspace-for-hr-case-management topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [HR Playbook Experience, Setting up HR Service Delivery Playbook, HR Service Delivery Playbook, Agent Workspace, HR Service Delivery, Employee Service Management] --- # Configure HR Playbook Experiences Use Playbook Experiences to modify the default playbook experience configurations. ## Before you begin Role required: sn\_hr\_ws.admin **Note:** To make changes, clone the HR Playbook Experience record first. ## Procedure 1. Navigate to **All** > **Playbook Experience** > **Playbook Experiences**. 2. Select **HR Playbook**. 3. Select the **Playbook Configurations** tab and select **true**. 4. Select the **Playbook Activity Overrides** tab and an activity override. 5. After editing or creating, select **Update** or **Submit**.
| title | Configure HR Playbook Experiences |
| description | Use Playbook Experiences to modify the default playbook experience configurations. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/playbook-hr-experiences-config.html |
| release | australia |
| product | Agent Workspace for HR Case Management |
| classification | agent-workspace-for-hr-case-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | HR Playbook ExperienceSetting up HR Service Delivery PlaybookHR Service Delivery PlaybookAgent WorkspaceHR Service DeliveryEmployee Service Management |